Dedicated Government & Education Client Manager at Cigna in Houston, Texas

Job Description:

The "GECM" is designed to assume primary responsibility for st rategic account management for the Houston market that is exclusively comprise d of government and/or education entities. These accounts usually represent some of the largest and most influential clients in any given national mark et. Fittingly, they require a strong dedicated individu al to manage a multi-faceted account strategy that ensures long-term client retention. This individua l will be tasked with managing and growing a select , defined client base with success metrics tied to ov erall account service performance, earnings growth or protection, relationship management, and membership stability and/or modest growth. The individual should have strong strategic relationship managemen t skills and have experience with managing direct multi-level relationships within the public sector. Ideally, individual will have had exposure to dec ision makers across broad functional areas in this space, including but not limited to: human resources, fin ance, procurement, city/county executive management, empl oyee benefits consultants, and/or union organizations.

Responsibilities

The GECM will be accountable to retain and grow a defin ed client based through the following efforts:

• Develop rapport and trust with clients and/or benef it consultants that foster strong partnerships in developing creative benefit solutions for your clie nts.

• Leads the coordination of Cigna's internal local ma rket and/or Cigna's government and education vertical resources to support evolving client emplo yee benefit needs.

• Ensures exceptional service delivery and manages full collection of internal resources aligned to service delivery, clinical engagement, and overall health improvement.

• Understand plan reporting needs of client and engag e appropriate data analytics resources to document Cigna's health improvement value to client and/or benefits consultants.

• Develop and evolve a multi-level relationship strat egy that extends to the broad array of decision makers in the public sector.

• Develop and manage a community engagement strategy pursuant to those health and wellness related topics that are important to your defined c lient base.

• Engage in all relevant staff and or elected officia l meetings where employee benefits and health care are relevant agenda topics.

• Plan and manage any pre-renewal or pre procurement bid strategies that would best position Cigna to retain the account relationship. Discussions wo uld include engagement of senior management and underwriting to determine any strategies that w ould extend contract cycle without a formal procurement.

• Identify and upsell or cross sale opportunities tha t can be managed within the scope of the entities procurement guidelines.

• Ensures that clients receive all relevant complianc e, legislative, and operational updates and communicates their impact (if any) to our contractu al relationship.

• Ensures that Cigna is managing our contractual rela tionship in accordance with the mutually agreed upon scope of services as defined in the adm inistrative services agreement.

• Meet with lead client representative and members of council key constituents on varying aspects of healthcare policy/ services and /or initiatives

Top Priorities

• Excellent relationship management skills, ability t o deal with varying relationship scopes at differen t levels

• Excellent negotiation and organizational skills

• Ability to manage multiple priorities

• Effective and creative problem solving skills

• Strong entrepreneurial drive

• Excellent written/verbal communication skills

• Ability to effectively manage and lead productive m eetings with stakeholders at varying skill set leve ls

The ideal candidate will possess the following skil ls

• Financial acumen to manage and grow the book of bus iness

• Strong organizational skills with ability to manage multiple internal and external partners

• Strong background and experience in account managem ent, account service, underwriting, sales and/or ot her functional areas requiring significant client and c ustomer interaction

• Bachelor's degree preferred

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.