Job Description:

Company Summary

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. Responsible for operational functions related to providing escrow services to customers.

Essential Functions

• Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process.


• Typically manages production roles but may act as a functional manager with no direct reports.


• May have some administrative management duties; does not have Branch Management oversight.


• May support residential and / or commercial transactions


• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.


• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow's involvement with changes to processes.


• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in


• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management

Knowledge and Skills/Technology Used

• Strong process skills required; detail oriented


• Strong computer skills and knowledge of company operating systems/applications


• Strong problem-solving and customer service skills


• Ability to lead/sought out for advice


• Able to manage competing priorities


• Successful track record designing, developing, and executing complex projects.


• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.


• Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.


• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.


• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations.

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 5-7 years of directly related experience


• 3-5 years demonstrated experience in a supervisory or management role


• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now