Application Support Analyst I at HomeTrust Bank in Asheville, North Carolina

Job Description:

Role Summary

The Application Support Analyst I works with the Business Analyst group, Business Unit Managers, and various committees to facilitate the successful design, development, implementation, maintenance, and ongoing support of various software systems and applications. This position is responsible for many day-to-day application support activities, but operates under the guidance and direction of the Application Support Manager with respect to system administration (changes, development, and maintenance).

Key Responsibilities / Essential Functions

• Recommends and justifies application modifications that enable the organization to achieve its goals, based on an understanding of business issues and opportunities in the context of user requirements and software capabilities.


• Researches and resolves complex operational issues.


• Serves as contact for end users on all system related problems, questions, suggestions/enhancements, and troubleshooting requests.


• Tests, debugs, and documents system modifications and upgrades thoroughly and accurately.


• Consults with Business Analysts, while serving as the liaison between end users, vendors, and internal IT staff to identify problems, suggest changes, and clarify user specifications.


• Analyzes and revises existing internal system documentation.


• May assist in training.


• Responsible for end user and vendor communication.


• Determines feasibility of internal enhancement requests against software documentation and vendor assistance.

Your Experience

• Bachelor’s degree in business or computer information systems required, with a focus on system analysis and/or project management.


• 2+ years of experience in basic systems administration and user management required.


• Familiarity with quality assurance/quality control, system testing methodologies, and business documentation concepts is required.


• Core software application proficiency including Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint is required.


• Knowledge of bank programs, and familiarity with federal and state banking regulations.


• Ability to think analytically and conceptually.


• Possess exceptional self-review skills.


• Superior organization skills, written/verbal communication skills, customer service skills, and time management skills.


• Highly self-motivated, detail-oriented, and possess an intellectual curiosity for learning new systems.


• Can successfully apply research methods into system issues and software capabilities.


• Adapts to frequent change, delays, or unexpected events.


• Effectively manages competing demands.

Work Environment, Physical Requirements 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• Offsite work may be required.


• After hours and weekends, while not standard, will be required.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank is an equal opportunity employer.  We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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