Systems/Business Analyst II at HomeTrust Bank in Asheville, North Carolina

Job Description:

Job Summary

The Application Support Analyst II works with the Business Analyst group, Business Unit Managers, and various committees to facilitate the successful design, development, implementation, maintenance, and ongoing support of various software systems and applications.  The incumbent is responsible for regulatory compliance as well as many day-to-day application support activities.  This position operates under the guidance and direction of the Application Support Manager with respect to system administration (changes, development, and maintenance).

Key Responsibilities / Essential Functions

• Manages several simultaneous cross-functional projects, as requested by management that champion the correct utilization of bank systems, and ensures major players are aware of and following through with responsibilities as they relate to projects.


• Recommends and justifies application modifications that enable the organization to achieve its goals, based on an understanding of business issues and opportunities in the context of user requirements and software capabilities and applies this knowledge to automate processes or to improve existing system flow. 


• Determines feasibility of internal enhancement requests against software documentation and vendor assistance.


• Properly documents system changes as required by applicable laws and regulations.  


• Communicates updates/enhancements and works directly with internal customers and software vendors to resolve system issues or submit enhancement requests.


• Coordinates quality assurance testing of new releases prior to implementation to production system. 


• Serves as contact for management on all system related problems, questions, suggestions/enhancements, and troubleshooting requests. 


• Serves as the liaison between end users, vendors, and internal IT staff to identify problems, suggest changes, and clarify user specifications.


• Analyzes and revises existing internal system documentation.


• May assist in training.

Job Requirements

Education:

• Bachelor’s degree in business or computer information systems required, with a focus on system analysis and/or project management.

Required:

• 4+ years of experience in systems analysis and problem resolution in a business environment.


• Familiarity with quality assurance/quality control, system testing methodologies, project management, and business documentation concepts.


• Knowledge of bank programs, and familiarity with federal and state banking regulations.


• Ability to think analytically and conceptually.


• Possess exceptional self-review skills.


• Superior organization skills, written/verbal communication skills, customer service skills, and time management skills.


• Highly self-motivated, detail-oriented, and possess an intellectual curiosity for learning new systems.


• Can successfully apply research methods into system issues and software capabilities. 


• Adapts to frequent change, delays, or unexpected events.


• Effectively manages competing demands.


• Understands the impact of regulatory changes on systems and processes.  


• Proficient in Microsoft Office products.

Preferred:

• 2+ years of experience in a project management role.


• Prior banking experience.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. 


• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. 


• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• The employee will frequently communicate and must be able to exchange accurate information with others.


• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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