Service Supervisor at Cummins in Spartanburg, South Carolina

Job Description:

We are looking for a talented Service Supervisor to join our team specializing in Sales and Service for our Distribution Segment in Spartanburg, SC.

In this role, you will make an impact in the following ways:  

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  Supervising Technicians and/or Service Team Leaders; coordinating and scheduling technician work schedules; communicating repair plans to technicians aligned with customer quotes for our Field Service Department focusing on Power Generation and Industrial Engines. 

  
  


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  Monitoring technician productivity and repair quality; providing coaching and feedback to individual technicians; providing performance reviews and opportunities for professional growth. 

  
  


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  Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations. 

  
  

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  Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes. 

  
  


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  Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. 

  
  


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  Monitoring goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels. 
  
   

  
  

To be successful in this role you will need the following:  

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  Skills to translate customer complaints to develop troubleshooting plans. 

  
  

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  Ability to follow procedures and document required information in the service management system in order to have an accurate record of the work done. 

  
  


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  Holding self and others accountable to meet commitments. 

  
  


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  Ways of developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

  
  


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  Minimum 3 years relevant work experience, including team leadership experience in a service environment or internal maintenance department of a large company or institution (e.g. military) required. 

  
  


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  Work experience with formal customer quoting and scheduling repairs of equipment or equivalent experience required.

  
  


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  Power generation equipment / Automotive / Industrial/ Military or Agricultural engine powered equipment repair knowledge preferred.

  
  


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  Computer familiarity with software sytems and programs required.

  
  

Compensation and Benefits 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. 

Cummins and E-verify  

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.