Area Director at Anaheim Admin in Anaheim, California

Job Description:

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Area Director for our Health Centers in Costa Mesa and Mission Viejo, CA.

Responsible for managing a multi service program health center providing the full range of primary care and reproductive health care services and the planning, development, implementation and evaluation/improvement of services/programs. Ensures patient care staff provides high quality, accessible, cost effective care in a time efficient manner. In conjunction with the Co-Manager’s, will oversee the patient experience including but not limited to customer service, patient wait times, evaluation and managing of service recovery for patient grievances.  Ensure health center fully complies with local, state and federal requirements. Implements and maintains clinical and patient care practice standards, budgets, and staff development. Directly manage and oversees the activities of Clinical licensed staff, Senior Co-Manager and Co-Manager for the health centers assigned.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


• Benefits coverage starts after one full month of employment!


• Generous vacation, sick, and holiday benefits!


• Generous 401(k) matching contributions and more!


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  To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
  

Essential Functions:  Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Manages primary care and reproductive health care programs, services, and operations. Responsible for the delivery of clinical services integrated with business plans while meeting or exceeding quality, clinical and utilization standards, performance measures, and financial/productivity objectives.


• Will work with the Health Center Co-Manager and Health Center Senior Co-Manager to ensure appropriate management coverage for all sites managed.                                            


• Manages the continuous improvement of all clinical practices, services and operations. Develops recommends and implements systems, processes and methods to evaluate and improve patient care. Will provide timely and continuous feedback from customer service observations with all Licensed staff during one-on-one meetings. Implements improvements in flow facilitation process in conjunction with the Senior Co-Manager and Co-Manager for each site.


• Ensures the delivery of premier customer service while facilitates resolutions of patient care issues. Implement customer service standards and provide immediate and actionable feedback to the staff when patient’s needs are not met. Will address patient grievances and provide a root cause analysis as appropriate.


• Reviews annual financial plans, resources, and budgets while accountable for the financial aspect of the center’s daily operations. Reviews and monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Continually works to reduce operating costs while maintaining quality of care and productivity standards.


• Assists in determining appropriate staffing ratios and staffing related functions and issues in a timely manner; facilitate interviews, hires, training, and maintaining the competency of the clinical licensed staff, Senior Co-Manager and Co- Manager. Responsible for directing work, conducting performance reviews, recognition and performance management of Licensed staff and Co-Managers.


• Monitors, develops, and implements Health Centers’ policies and procedures which support the organization's goals and business objectives.


• Be an active member of the clinical/patient services management team and bring both important issues to the group that need attention and share successful strategies, processes and ideas.


• Responsible for communicating health center needs to maintain quality standards for the appearance and functionality of the centers.


• Schedules, orients, and supervises personnel in the areas of personnel policies and procedures, medical procedures, statistical and record keeping requirements, inventory procedures, office and equipment maintenance, Risk Management, Quality Assurance, Illness & Injury Policies & Procedures, CLIA Guidelines, emergency procedures, and on-going training/updates as required.


• Creates and maintains a professional environment that promotes employees’ ideas, collaboration and teamwork. Work collaboratively with other Patient Services Administration team to create standardized processes that improve flow, quality and the patient experience.


• Conduct monthly 1:1 meetings with clinical licensed staff and Co- Managers for all assigned sites. Provide on-going feedback (positive and corrective) to insure maximum productivity and performance.


• May serve as a spokesperson for the health centers to communicate changes, implementation results and suggestions.

This position will involve travel in the Orange County area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.


• Ability and willingness to travel to and visit centers, agency and community meetings.


• Availability to work flexible hours, including weekends, as required.


• Reproductive, managed/primary health care and/or abortion services experience may be required.

Minimum Education:

• BS degree in healthcare related field or equivalent related experience

Minimum Work Experience:

• 4-7 years’ experience in healthcare environment; patient care/clinical service environment, with minimum of 4 years’ management experience overseeing multiple levels of employees (experience managing 15+ employees preferred)


• Reproductive health, managed/primary care, and/or abortion services experience a plus

Language Requirements/Preference:

• Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to job offer.