Commercial Support Officer (IPT) - Tallassee, AL at GKN Aerospace Inc in Tallassee, Alabama

Job Description:

Job Summary

The Commercial Support Officer supports the day to day Commercial operation of the business and is responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.

Job Responsibilities

• Process and support the company order book to reflect the customer purchase order requirements in a timely and professional manner.


• Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.


• Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.


• Co-ordination of Commercial communication to and from internal and external customers.


• Ability to integrate with internal processes and departments to highlight commercial issues to the program.


• Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.


• To support customer / change negotiations and implementation including analysis of data and pricing.


• Establishing and controlling robust document management in the IPT and towards/ from the customer.
  
  

Job Qualifications

Required Qualifications

• High School Diploma or GED.


• 3+ years commercial business administration, finance/accounting, customer support, program management or related field of manufacturing or production.


• U.S. Persons per ITAR regulations to comply with export compliance.

Preferred Qualifications

• Proven experience with Customer Interface and Communication.


• Data driven, strong analytics experience.


• Bachelor's degree in related field of program, business, and commercial management.


• Completed or continued education in Business, Program Management, Engineering or related fields.


• Data entry experience with ERP systems.


• Experience with aerospace and/or aircraft machined and assembled components.


• Strong working knowledge of MS Office Suite (Word, Outlook, PowerPoint, Excel).


• Financial exposure and/or experience with Budgeting and Cost Accounting.
  
  

Nearest Major Market: Alexander City