Sr. IT Monitoring Engineer at BioClinica in Newark, New Jersey

Job Description:

Primary Responsibilities

Senior IT Monitoring Engineer will be lead role for implementation, configuration, and support for monitoring of the infrastructure and application environments on-prem and on diverse cloud. This includes the monitoring of hardware (i.e. desktops, laptops, and servers) and our proprietary hosted applications. This position will work with others to design, build, implement, and maintain the monitoring configurations needed for their systems, as well as train other operations and IT personnel on the monitoring tools and how to best use them. The position requires an individual with an overall knowledge of IT logical, technical, and monitoring architecture principles, as well as solid interpersonal and communication skills.

Leads, develops and implements infrastructure and application environments by:

• Leading the design, implementation, and ongoing operation of SolarWinds Orion and associated network, application and infrastructure monitoring/performance tools.


• Collaborating with others to implement and document IT monitoring principles based on experience and recognized best practices.


• Developing an availability and capacity monitoring and reporting process for all systems from servers to desktops, to applications.


• Developing and executing test plans to check hardware and systems and make recommendations for improvement.


• Conducting research on emerging technologies in support of monitoring efforts and recommend technologies that will increase cost effectiveness in that area.

Manages and maintains the frameworks by:

• Completing application availability and performance monitoring


• Troubleshooting issues and implementing resolution of monitoring systems.


• Working with designated resources to continue building pool of Subject Matter Experts (SMEs) that can assist with monitoring activities.


• Conducting research on emerging technologies in support of monitoring efforts and recommend technologies that will increase cost effectiveness in that area.

Maintains Quality Service and Departmental Standards by

• Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs)

• Assisting in establishing and enforcing departmental standards

• Participating in the modification of company SOPs related to Information Technology

Secondary Responsibilities

Contributes to team effort by:

• Assisting with investigation, troubleshooting and resolution of service affecting events


• Working with designated resources to continue building pool of Subject Matter Experts (SMEs) that can assist with monitoring activities.


• Exploring new opportunities to add value to organization and departmental processes


• Scheduling, tracking, and executing preventative actions


• Coordinating activities with other technical personnel as appropriate


• Performing other duties as assigned

Maintains Technical Knowledge by

• Attending and participating in applicable company-sponsored training


• Maintaining a strong understanding of Industry trends and applicable technology

Qualifications:

Education:

• BA/BS in Information Systems or at least 7 years demonstrated relevant technical experience.

Experience:

• 7+ years' experience in implementation and support of an enterprise monitoring system.


• Technical understanding of an application hosting IT environment (including web servers, virtualization, storage, load balancers, firewalls)


• Expert in server, networking, backup, storage, power, and virtualization tools and concepts as they relate to monitoring.


• Expert in monitoring tools and systems (especially SolarWinds Orion software including Network, Storage Application and Web modules) and application/network tools e.g. AppDynamics, Tripwire and Qradar.


• Experience of working within a Network Operations Center (NOC) or Operations environment.


• Familiarity with ITIL framework and best practices for IT Service Management.


• Extensive experience with Microsoft operating systems.


• Solid communication skills and customer focus.

Additional skill set:

• Expert ability to write clear and concise technical documents and presentations for sophisticated internal technical audiences


• Ability to work in group setting and independently; ability to adjust to changing priorities


• Excellent attention and orientation toward meticulous work


• Strong interpersonal and communication skills, both verbal and written


• Fluent in reading, writing and speaking English


• Ability to project and maintain a professional and positive attitude

Working conditions:

Travel: 0-15%

Lifting: 0-100lbs

Other: Computer work for long periods of time

Work Schedule - Requires availability to occasionally work unusual hours including evenings and weekends to accommodate Network repairs, upgrades, etc. May require responding to afterhours IT emergencies (i.e. On call)

EEO Statement

Bioclinica is an equal opportunity employer. Bioclinica evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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