Help Desk / Information Systems Specialist I (628) at Kings View Corporation in Fresno, California

Job Description:

Working from Kings View's Corporate headquarters, provides primary triage of all Help Desk calls and emails. Logs all request/interactions through the Help Desk software following established processes. Resolves routine Level 1 support issues, such as account unlocks, password resets, new user account creation, inventory logging, and redirecting Level 2 and Level 3 requests to the appropriate resource. Uses remote desktop software to troubleshoot and resolve problems for users in other locations. Sets up and takes down equipment as needed and assists with equipment installations. Rotates with other department staff for weekly After Hours call support. Email/distribution list setup and management, Office 365 account/license management. Provides key backup SharePoint support and permissions management.