Sr Customs Brokerage Rep -Team Lead work from home at UPS in Glenwood Landing, New York

Job Description:

The ideal candidate will have advanced knowledge of HTSU, OGA clearances, CFR 19, and Customs Regulations gained by three or more years of Customs Brokerage and Import/Export experience.  The candidate will also have four or more years of customer service or general office experience.    

• Works in a lead capacity by providing guidance to other employees.
• Duties include but are not limited to preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers.
• Assist with training when needed and have ability to communicate updates to appropriate personal via email or conduct trainings as needed.
• Prepare Customs entries and follow-up with the clearance process on all entries prepared.
• Communicate documentation discrepancies to client and supervisor.
• Judgment and independent initiative is required to identify, adapt and apply approaches to solve problems and to interpret policy.
• This position requires the ability to manage several accounts, while providing excellent customer service, accurate and timely submission of documentation
• Review rates, trace product movement, file entries with Customs; clarification and valuation of merchandise.
• Performs quality checks as needed.
• Resolve finance and accounting reconciliation exchange issues.
• Responsibilities may include scanning entries into the SDIS system meeting allotted and sensitive time requirements.
• Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases.
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
• Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Establish and maintain client relationships.
• All other tasks as assigned by supervisor and or manager.
• Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.
• This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.

Education and Experience 

• At least four years of customer service, general office, or data entry experience
• PGA experience preferred
• Experience processing non-UPS carried shipments preferred
• High School diploma or equivalent required
• Proficiency in Microsoft Office
• Accurate and rapid data entry
• Strong attention to detail
• Excellent verbal and written communications skills
• Proven organizational skills
• At least three years of Customs Brokerage or Import/Export experience
• Ability to multi-task
• Team-oriented
• The ability to project a professional image to the customer and to represent UPS SCS

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law Apply Now