Billing Support Specialist at IDEXX Laboratories, Inc in Westbrook, Maine

Job Description:

Our Customer Support Consultants perform variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.

Does that sound like you?

We are hiring for our Customer Support Consultant team, with a start date of October 4, 2021.

This position will be based out of our Westbrook, ME location. If you are not located within accessibility to Westbrook, ME, this position will remain virtual. However, due to the current pandemic, as it relates to COVID-19, our employees' safety and well-being are top of mind for us. Currently, our Customer Support Consultants are working from home fulltime and will continue to do so through mid-2021. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well.

In the role of Customer Support Consultant

• You will provide customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.


• Your support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.


• You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.


• You will ensure ongoing customer satisfaction and continuing strong customer relationships.


• You will support quality management system and other compliance requirements.

Schedule:

• This is a full time (40 hr/wk) position


• The schedule would be set around the business needs of 9 am - 6pm (ET) Monday through Friday

What You Need to Succeed

• You will have high quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.


• You will have technical record keeping management skills.


• You will have reasoning and analytical skills to resolve issues.


• You will have phone skills, with ability to establish rapport.


• You will have attention to detail.


• You will be organized with ability to multi-task.


• You will have the ability to work independently and as part of a team.


• You will have supervisory skills, if a lead position.


• You will have communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.


• You will have personal computer skills, including Microsoft Office.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.