Field Service Engineer at Agilent Technologies in Des Moines, Iowa

Job Description:

Option to Work Remote
Yes

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

Responsible for on-site installation, implementation, maintenance and repair of Agilent's Biomolecular products to include, but not limited to, Fragment Analyzers, Automation, Seahorse XF, Bioanalyzer and Tapestation systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.

• Works on on-site customer service and support assignments with broadly defined objectives


• Solves non-routine issues, challenges and problems within field of specialization


• Must be available to travel overnight up to 75% of the time

Job Requirement: * Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Travel Required
Yes, 50% of the Time

Schedule
Full-time

Shift
Day Shift

Duration
Not applicable

Job Type
Experienced

Job Function
Services & Support




Secondary Locations


Qualifications

Your Profile:

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  Bachelors Degree in biology, engineering, chemistry or other life science field required; may consider candidates with an equivalent combination of education, training and related experience

  
  


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  4+ years relevant work experience including familiarity with analytical instrumentation, automation and dissolution

  
  


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  Ability to work through complex repairs, installations, and scheduled services (PM/OQ) in a customer facing capacity

  
  


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  Ability to solve, high impact problems related to product availability; typically system/ solution focused

  
  


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  Excellent verbal and written communication skills are a must

  
  


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  Strong customer relationship skills are needed

  
  


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  Must be available to travel overnight up to 75% of the time

  
  


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  A valid driver's license is required for this role

  
  

About Agilent:

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

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