Job Description:

Client Program Technical Lead

Job Location

US-MA-Boston | US-PA-Pittsburgh | US-MA-Medford

Overview

The Client Program Technical Lead is responsible for delivering the highest quality consultation support to our pharmaceutical/biotechnology industry clients. This role functions as a subject matter expert to advise external client(s) on data-driven technology strategies to achieve their strategic, financial, and operational goals to effectively and successfully support studies. This role will be expected to lead and drive all aspects of a study throughout the entire lifecycle.

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what's next, so we can adapt without compromising standards. ERT is a growing and rewarding place to advance your career, especially for those who are passionate about finding solutions that improve lives - or save lives - for millions of people around the world.

Responsibilities

In this role, you will:

Manage technical aspects of Service Delivery and the full life cycle across specific client accounts to ensure successful execution of studies and deliverables are on time and within budget
• Work with Technical Project Manager to commit to client(s) on behalf of the Delivery organization on delivery schedule


• Ensure the feasibility of the solution and deliver the resolution by leveraging ERT's full capabilities


• Collaborate on Service Delivery and work with the operations delivery team and their Leadership


• Identify process improvement opportunities and ensure best practices and standards across clients' deliverables


• Own, and drive the improvement of client success metrics Defects/CAPA's


• Attend Client and Internal Meetings as required e.g., Advisory meetings as needed to guide sales team on design capabilities / S2S / KOM / UAT feedback review / Lessons Learned


• Represent Product Customization department for Product/R&D improvements


• Act as a SME for early engagement in pre-sales activities


• Participate in account planning and forecasting within the Operations Leadership Team


• Lead global teams, consisting of both onshore and offshore resources


• Provide mentorship and guidance to junior team members

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT. This job description and any attachments do not constitute or represent a contract.

Qualifications

What we seek:

• BSc, BA or equivalent (Degree in science/ health care-related field a plus) or 7 years of industry related experience


• Minimum of 4-5 years of strong technical experience


• Strategy and or advisory consulting experience required


• Experience leading, coordinating, and motivating teams required


• Client relationship & expectation management required


• Clinical Indication Specific experience preferred


• Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models


• Demonstrated experience in interpretation of client requirements to prepare and document design specifications


• Passionate about the ultimate client experience and interactions with clients at all levels


• Familiarity with FDA regulatory processes, clinical research processes


• Ability to manage multiple project tasks and deliverables in a fast paced environment


• Excellent presentation, communication (written and oral) and negotiation skills


• Ability to travel up to 25%

What we offer:

• Competitive Salary plus Annual bonus target


• Excellent On-Boarding plan


• Global Exchange Program


• Exceptional Tuition Reimbursement program


• Comprehensive Benefits Package, including a generous paid time off program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#LI-DNI

Connect With Us!

Not ready to apply? Connect with us for general consideration.