Service Supervisor at Tractor & Equipment Co. in Billings, Montana

Job Description:

Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery Co., NC The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest, representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,000+ employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

The Service Department is seeking a Field Service Supervisor for our Billings, MT branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.


• Communicate with internal and external customers in a manner that promotes a positive relationship.


• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.


• Coordinate all department labor needs as requested by internal and external customers.


• Work with customers to determine source of problems.


• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.


• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. 


• Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.


• Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.


• Accurately completes all necessary paperwork.


• Responsible to ensure repairs and preps are complete, on time and on budget.


• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.


• Works to build trust among direct reports and peers alike with reliability and credibility.


• Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values.  

SUPERVISORY RESPONSIBILITIES

Supervisor is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required. A valid driver's license, forklift experience and operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more.  You will need to be proficient in Microsoft Office Products and Outlook. This role requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling. Flexibility to travel and visit our customers will be required. Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.

Company Benefits:

We offer a competitive salary, excellent benefits (medical & dental, 401(k), profit sharing / company match, AT&T & Verizon cell phone discount, paid holidays, paid vacation and sick leave, company paid life insurance, training and support from team members. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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