Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

What Will Your Job Look Like?

The Eligibility Assistant provides daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff. Duties include general clerical, data entry, receptionist and administrative support.

This position is located at our office in Commerce, CA.

·       Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case

·       Assist Applicants with completing incomplete documents

·       Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access

·       Maintain program spreadsheets and reports

·       Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator

·       Assist with conducting follow-up phone calls

·       Enter all contact information is entered into appropriate software system

·       Take applicant photo

·       Maintain schedule for Interviews and Functional Assessments

·       Maintain confidentiality and comply with HIPPA regulations

·       Provide general office and administrative support:

·       Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors

·       Create mailings for appointment reminders and eligibility expiration notification

·       Create packets, letters & copies as needed

·       Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed

·       Anticipate needed supplies and order replacement supplies in a timely manner

·       Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically

·       Review recertification files and other required files

·       Conduct marking and tethering duties, as needed

·       Report promptly any complaints or unusual circumstances that may arise to Management

·       Manage all office equipment, including printers and photocopier

·       Maintain vendor files, monitor service and recommend alternative suppliers as appropriate

·       Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required

·       Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public

·       Communicate professionally with Senior Leaders internally and externally

·       Adhere to all MTM established protocols and policies

All you need is...

·       High School diploma or G.E.D equivalent

·       Experience following specific instructions

·       Experience scanning, uploading and copying documents

·       Ability to type 40 wpm

·       Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel

·       Two years of customer service experience, preferred

·       Two years of administrative support experience, preferred

·       Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Even better if you have...

·       Project a professional image of MTM

·       Ability to learn additional software

·       Exemplary communication and phone skills

·       Excellent customer service skills

·       Excellent organizational skills

·       Ability to work independently and as part of a team

·       Ability to identify with customer needs and circumstances

·       Ability to handle multiple tasks and situations

·       Ability to maintain high level of confidentiality

MTM Incentives

·       Health and Life Insurance Plans

·       Dental and Vision Plans

·       401(k) with a company match

·       Work From Home Opportunities

·       Flexible Scheduling

·       Paid Time Off and Holiday Pay

·       Maternity/Paternity Leave

·       Birthday Holiday

·       Casual Dress Environment

·       Tuition Reimbursement

·       MTM Perks Discount Program

·       Milestone Anniversary One Month Sabbatical

·       Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net