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Analyst, Customer Data, Business Intelligence at Harvard Business Publishing in Brighton, Massachusetts

Posted in Other 30+ days ago.





Job Description:



The Opportunity
Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School.

HBP Education partners with educators & learners worldwide by being the richest source of ideas for improving management.

The Job
The Analyst, Customer Data, Business Intelligence will be a core member of Higher Education's (HE) Business Intelligence team, enabling a data-driven mindset to frame and solve business problems for the unit. This role serves as the data steward for all things related to HE customer data at HBP, connecting and monitoring flows across systems to design effective integrations that provide visibility into how customer actions translate to revenue. The Analyst, Customer Data, Business Intelligence will work closely with the Business Intelligence team to support reporting and analytical needs across Sales, Marketing, Web, Product Management and Finance.

What You'll Do

Data Administration
* Research, extract, analyze and validate customer data flowing across platforms including the HE website, Sales and Marketing CRM (primarilysalesforce.combut also including Adobe Analytics, Marketo) and ERP tools (incl Workday)
* Help manage and support integration of new customer data into business processes, reporting and models
* Empower stakeholders to self-serve reporting needs by building single sources of truth insalesforce.comand Adobe Analytics through better organized workspaces and data sets
* Articulate functional requirements to Developers in HE Tech to build out tools that enable new and deeper customer reporting and insights, advancing HE's capacity for complex data analyses

Reporting & Business Insights
* Proactively update HE's expanding ecosystem of dashboards used to monitor business performance, including executive results dashboards and other functional management dashboards (Sales, Marketing, Web, Product)
* Collaborate with Business Intelligence team members to deliver on both on-going business initiatives and ad-hoc analysis requests, utilizing system knowledge and analytical expertise to build foundational data sets
* Support insights efforts through our full ecosystem of data sources, including financial/transactional data, web analytics, offline data, customer records, industry research, and competitive intelligence.



We'll Be Interested in You If You Have


* 3+ years as a business, data or financial analyst
* Strong level of curiosity and passion for pursuing and uncovering insights about customer behavior
* Unwavering attention to detail
* The ability to learn quickly and come up with creative solutions to complex data issues
* Ability to connect the dots between data extracts, organized data sets and business case analysis
* Strong quantitative and analytical competency, including data capture methodologies
* Experience with data manipulation, consolidation, and visualization tools, particularly Alteryx and Tableau
* Proficiency with financial modeling techniques, coding languages, and/or SQL in a data management capacity
* Excellent verbal and written communication skills, with an ability to effectively synthesize and communicate back-end processes to front-end stakeholders

What we offer
Our benefits are some of the most comprehensive you'll find anywhere. We offer top notch medical/dental & retirement benefits, meaningful programs that make the lives of our employees better-green initiatives, flexible work, and paid volunteer days. Additional perks include being located at the dynamic Boston Landing with free parking, discounted MBTA passes, and early release summer Fridays! And we'll equip you with the best tools money can buy.


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