Client Relationship Consultant at Ascensus in San Juan, Puerto Rico

Job Description:

FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com.

JOB FUNCTIONS, ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.


• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.


• Retain all existing profitable clients and prevent attrition.


• Work to improve profitability of non-profitable clients by increasing fees or helping them find a new consulting firm.


• Complete Annual Client Review form for all clients, with a formal conference call or face-to-face meeting. Make a point of going through the exercise to make sure that you have addressed all items on the client review form on an annual basis.


• Watch for changes of the clients' needs and expectations.


• Watch for changes taking place within clients' firm.


• Be the main contact for our clients, advisors, CPAs and attorneys who are involved with the plans for strategic plan issues.


• Be the first to be contacted by a client when they have consulting/strategic issues regarding the plans.


• Identify and define clients' problems. Listen for problems that client is facing and find a way to provide appropriate solutions for them.


• Seek out consulting opportunities by always looking for openings to provide additional services and bill for those services.


• Work with an assigned Specialist(s) to get Normal Recurring Services done within our service standards (e.g., six weeks for completing IRS testing, etc.).


• Follow-up on data, trust, documents, etc. necessary to complete the work in a timely fashion and minimize rushes.


• Work with assigned Specialist and/or Compliance Team subgroups (e.g., loan and withdrawals, plan documents, etc.) to get Other Services done by agreed upon due date with client.


• Have the agreed upon number of face-to-face client meetings each year.


• Provide answers and solutions to problems that Specialists encounter.


• Manage a book of business as defined in your annual goal.


• Ensure client service (fee) agreements are up-to-date.


• Complete billing (write-ups, write-offs and approvals) within 5 business days of receipt from Accounting. All billing, including adjustment forms should be done via paperless processes.


• Identify and determine the write-up/write-off amounts. Bill toward the budget of normal recurring services and other services appropriately.


• Prepare Client Authorization Forms for additional special service projects.


• Collect billing by working with Accounting. Monitor the Aging report and follow up when talking with the client on outstanding invoices. Ideal days-sales-outstanding (DSO) is less than 35 days.


• Consider attending at least one outside retirement services seminar a year (e.g. ASPPA, etc.), per agreed upon Learning & Professional Development Plan.


• Keep up to date of all aspects of retirement plan and/or investment consulting by reading circulated emails and papers on technical/investment issues.


• Internal Process Improvement


• Provide back up to other teams as necessary.


• Other work as assigned via Committees and/or Taskforces.

SALES

• Promote/sell additional special services to existing clients.


• Meet when possible with centers of influence.


• Call on prospects as necessary with or without sales team to close the business.


• Attend meetings/seminars to build relationships with influential people.


• If defined in annual goals, close an agreed amount of first year billings from new clients.


• Assist with other tasks and projects as assigned.

EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS

• Five to ten years of experience in the retirement plan industry.


• Excellent understanding of plan administration, compliance testing and pension law.


• At least three years of hands on experience with defined contribution (401(k)) plans, including record keeping and vendor issues if working primarily with defined contribution plans.


• At least three years of hands on actuarial work with defined benefit plans, including cash balance plans if working primarily with defined benefit plans. Includes excellent understanding of funding methods and valuations.


• May have to travel via car to visit clients.


• May have to travel via car or airplane to visit clients outside of local area where an overnight stay is required.


• Good business sense to understand clients' business needs.


• Team player


• Self-motivated


• Comfortable working with numbers


• Excellent verbal and written communication skills, including public speaking, on the phone and presentation skills


• Excellent delegation skills


• Excellent computer skills in Excel, Word and Outlook


• Intermediate sales/negotiation skills


• B.A./B.S. preferred


• Working towards ASPPA's CPC designation preferred.


• If working on DB plans, have knowledge base of an Enrolled Actuary (EA) - EA preferred.

We are proud to be an Equal Opportunity Employer

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
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