This job listing has expired and the position may no longer be open for hire.

Service Specialist FAST at Epiq Global Business Transformation Solutions, LLC in Chicago, Illinois

Posted in Legal 30+ days ago.

Type: Full-Time





Job Description:


It's fun to work at a company where people truly believe in what they are doing!

Job Description:

What you’ll be doing…….


  • Provide exceptional client service by learning all the necessary details of administrative work requests and then delivering as expected. 

  • Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

  • Answer telephone inquiries, loading/unloading parcels, delivering of parcels, copying, binding, and faxing and guest requests

  • Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

  • Various administrative duties as outlined by the Site Manager

Additional duties which could be assigned………



  • Mail/Distribution Services includes sorting, distributing and/or metering of US mail.  Always ensure projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard.  Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards


  • Copy Services may include providing immediate attention to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation.  Accurately produce copy, print and scan projects in accordance to verbal and/or written instructions


  • Reception may include answering incoming telephone calls and direct call traffic to the proper person.

Greet and announce visitors in a friendly and business-like manner.  Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors


  • Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed


    • Floor Coordination may include being Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area


    • Records Support includes participation with records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re- Shelving.


Who you are……


  • Someone who thrives at providing exceptional customer service

  • Excellent communicator (verbal and written) with great organizational skills

  • Detail-oriented with a knack for exceptional quality service

  • Ability to quickly and effectively learn instructions and apply necessary skills

  • Ability to manage multiple tasks

Qualifications you bring…….


  • High School Diploma or equivalent

  • Minimum of 1-year professional level administrative work experience

  • While Epiq does not have a mandatory COVID-19 vaccination policy as a condition of employment, certain Epiq clients and specifically the client location for this job you are applying for requires all Epiq employees providing onsite services to be vaccinated.

What you can Enjoy at Epiq as a full-time employee……


  • A great culture of diverse professionals who make each day fun as you solve challenges together

  • Comprehensive health insurance package

  • 401(k)

  • Paid Time Off

  • Tuition reimbursement

  • Career Development & Opportunity

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.





More jobs in Chicago, Illinois

Other
about 2 hours ago

Marsh & McLennan Companies
Other
about 2 hours ago

Marsh & McLennan Companies
Other
about 2 hours ago

Marsh & McLennan Companies
More jobs in Legal

Legal
30+ days ago

Epiq eDiscovery Solutions, Inc.
Legal
30+ days ago

Epiq eDiscovery Solutions, Inc.
Legal
30+ days ago

Epiq eDiscovery Solutions, Inc.