Supervisor - Service Operations- PM shift at Forward Air in Sacramento, California

Job Description:

Job Description

Job Description:

The Supervisor Service Operations is responsible for the direct supervision of the Service Operations Team. The Supervisor manages the day-to-day activity and performance of direct reports to ensure compliance of all Forward Air and Service operations employees. Responsibilities also include planning and implementing strategies to improve efficiencies in department in pursuit of meeting or exceeding retention, deadhead, layover, and/or waiting time goals and to ensure all personnel are properly trained and utilize available tools as needed. This position reports directly to the Manager, SMF Service Operations

Core Duties & Responsibilities:

• Supervises and develops Service Ops employees on the PM/Late week shift.
• Assist in the direction of Logistic Operations personnel that support the fleet during "off hours
• Guide your staff to provide strong advocacy on behalf of their trucks to encourage retention
• Consistently communicate at a professional level with all direct reports, customers, vendors, and Forward Air employees
• Develop and provide appropriate measures and reports to monitor key metrics
• Monitor performance and available hours of Fleet Drivers
• Other duties as assigned

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Thorough knowledge of fleet management operations
• Ability to establish and maintain effective working relationships with employees, supervisors, officers, vendors, and the public
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.