Reservation Sales Agent (Full-Time) at Hilton Global in new orleans, Louisiana

Job Description:

Processes reservations in a timely manner following Hilton standards. Answers reservation inquiries in a friendly and courteous manner.

What will I be doing?

• Answers all reservations telephone calls and e-mails in a friendly manner, using clear

  English communication. When processing e-mails or listening to callers, ensures a clear

  
  

  understanding of their inquiries and requests. Promptly provides accurate information

  
  

  regarding availability of accommodations and other requested information. Enter Harrah's Reservations (Generics & Real Names) with appropriate routing for each day as outlined by the 2009/2010 Perm contract. Assists other departments, i.e. Sales, Events & Front Office with Reservations related questions.

  
  
  
  


• Processes all group contracts from the Sales Department. Obtains data from various

  sources, included but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system. Process all Booking Recaps - both new and revised and verify correctness in Hilton's systems, online and otherwise, before guest reservations are entered.

  
  
  
  


• Assists the Reservations Department at HRW with questions, problems or concerns that

  arise concerning reservations made at the hotel.

  
  
  
  


• Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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