Field Support Representative Level 1 at Cognizant in West Point, Pennsylvania
Posted in Information Technology 30+ days ago.
Type: Full-Time
Job Description:
We are looking for Deskside Engineer for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.
Job Description:
o Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
o Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
o Stage Build and Image systems with standard client image (aka eCore).
Responsibilities:
o Good Communication Skills.
o Good Analytic/Troubleshooting Skills.
o Strong working knowledge of MS Windows Operating System.
o Working knowledge of MS Office and basic business application.
o Good Customer Support Skills.
o Minimum 1 year desk side support services.
o Basic knowledge of networks, telecom, and compute/storage.
o Basic knowledge of mobile device support.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Technical Skills
| SNo | Primary Skill | Proficiency Level * | Rqrd./Dsrd. |
| 1 | Desktop Support - Remote | PL1 | Required |
* Proficiency Legends
| Proficiency Level | Generic Reference |
| PL1 | The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. |
| PL2 | The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. |
| PL3 | The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. |
| PL4 | The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. |
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