General Manager - InterContinental Chicago Magnificent Mile, IL at IHG in Chicago, Illinois

Job Description:

About us

Chicago is defined by superb architecture, and our InterContinental® Chicago Hotel is a paragon.

This opulent address opens its doors onto the Magnificent Mile. A legend since 1929, the building maintains the grandeur of the Roaring Twenties with historic design around every corner. Each guest room blends the distinct spirit of the city, the comforts of home, and the sophistication of an urban resort. A destination hotel, we embrace the contemporary traveler’s tastes while paying homage to our rich history.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. 

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results. 

Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. 

Lead capital plans and asset management initiatives, including working with owner to maintain or improve property’s market leadership position. 

Develop programs that drive improvements in team member engagement and are aligned with the InterContinental brand service behaviors. 

Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. 

Oversee any salary-, disciplinary- or staffing-/human resources-related actions in accordance with company rules and policies. 

Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. 

Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. 

Make time to interact with guests, solicit feedback and build relationships. 

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts. 

Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities, and businesses. 

Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. 

Perform other duties as assigned. May also serve as manager–on-duty. 

Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult Labor Relations and/or union pressures. 

Position typically reports to the Owner, Area General Manager, Regional Director of Hotel Operations and/or Asset Manager 

What we need from you

We are looking for a GM who has previous experience in leading in a luxury environment.  Strong Food and Beverage Operations and understanding.  Ability to network in community, sales driven and hand on operations approach.  A trainer and a motivator, to help the team excel in their roles.   Proven track record in driving elevated performance throughout every aspect of the business.

Must have:

• Strong leadership 


• Strong F&B 


• Strong P&L understanding 


• Outgoing by nature 


• Ability to drive social events to hotel 


• Union experience a MUST 


• relocation assistance offered 


• Must have the legal right to work in this country 


• Must reside in the U.S. and be ready for in-person interviews when applying

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration, plus five to ten years of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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