Customer Service Representative- 1 year Term at Cornell University in ithaca, New York

Job Description:

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

The Small Animal Community Practice (SACP) at Cornell University provides leadership in patient care, education, clinical investigation and scientific innovation, and provides primary care services to the local area. SACP Support Services team are expected to be outgoing, welcoming, full of enthusiasm and team players who will be adaptable

We are currently seeking to hire a Customer Service Representative for a 1-year term. To be successful in this position, candidates must genuinely care about people and animals, possess excellent interpersonal and communication skills, projecting a professional image at all times and have the confidence to handle client interactions. Must be a team player who is highly organized, outgoing and have a high level of initiative.

As part of the Client Services team, responsibilities will include (not exclusive):

• Greet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, take messages, page doctors and staff, schedule appointments with accuracy on correct services, use good sound judgment when dealing with emergency situations and relaying pertinent information as necessary.




• Review schedule daily and update client information; prepare medical records for appointments; assist students and other clinical support staff with preparation of paperwork, and assist in areas of medical record inventory.




• Prepare and audit invoices and process final payments, refunds, and collect/enter deposits for patients, Pharmacy orders, fax discharge statements to referring veterinarians, maintain a balanced cash drawer at all times, paying close attention to cash control and potential loss exposure.




• Responsible for facilitating clients' visits, directing communications with clients during their visit, and acting as a liaison between the client and staff to ensure the visit goes smoothly.

The CUHA provides 24-hour care for pets 365 days of the year. The schedule for this position requires flexibility to ensure that adequate patient care and service needs are provided without interruption or exception. Primary schedule will be M-F and may be as early as 7:30am and as late as 6pm, as well as the possibility for a rotating Saturday shift. Schedule may include University and calendar holiday coverage to meet business needs.

Required Qualifications:

• Formal training beyond HS diploma of 6 months -1 year, and 2-4 years of relevant customer service experience required, as well as:




• Excellent customer service skills, maintaining a calm demeanor during emergent situations; relate effectively with various personalities and sense when someone is in distress; demonstrate sincere compassion.




• Effectively and professionally communicate both verbally and in writing (ability to read and compose grammatically correct sentences) with coworkers, doctors, students, and clients at all times, handling confrontation with grace.




• Be highly organized, with the ability to multitask and set/change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive attitude.




• Ability to work accurately with attention to detail, performing basic financial calculations with accuracy.




• Ability to handle frequent interruptions and adapt to changes in workload and work schedule. Think quickly and problem-solve with sound judgement.




• Work efficiently in a busy hospital environment and proactively identify tasks required to ensure optimum client care and hospital organization.




• Ability to work within a diverse team and perform with minimum supervision.




• Basic computer and technical skills including familiarly with Microsoft Office and the ability to learn the electronic medical record and other software programs.

Preferred Qualifications:

• Associate's Degree in relevant administrative or customer service field




• Previous experience in a medical or veterinary office preferred.




• Knowledge of medical terminology, veterinary medicine, medical records, and billing systems.




• Experience in a high volume call operation handling multiple phone lines.

What's in it for you?

• 
  

  An award-winning employer of choice benefits program.

  
  
  
  

  • Comprehensive health care options.

  
  

  • Access to wellness programs.

  
  

  • Employee discounts with local and national retail brands.

  
  

  • Generous retirement contributions.

  
  
  
  



• Generous vacation, health and personal leave as well as paid holidays (or generous pay when worked)

• We invite you to follow this link to get more information:https://hr.cornell.edu/summaries-benefits.

We encourage you to apply! Simply upload your cover letter and resume as one document at Workday (link). We welcome questions!

No visa sponsorship or relocation assistance available for this position.

University Job Title:

Administrative Asst III

Level:

C

Pay Rate Type:

Hourly

Company:

Contract College

Contact Name:

Carolyn Chow

Number of Openings:

1

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email atowdi@cornell.edu.

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2021-07-28-07:00 Apply Now