Digital Assistant and Search Linguist - Business Analyst at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

Are you interested in understanding human conversations and how to mimic that across various machine learning platforms? If so, then this might be the right opportunity for you. We are searching for a detail-oriented, analytical driven linguist to join our team. You will be part of the Digital Product Team that utilizes machine learning approach to improve our customers experience across Chase.com/Chase Mobile App, by utilizing virtual assistant and natural language search products. We are seeking a talented and passionate individual to assess and identify opportunities to improve features and customer experience of our products. The role requires constant interactions across product development, and technology. Strong communication, curiosity to learn new skills, and collaboration are a must in tandem with a deep desire to deliver significant value to the organization.

The overall responsibilities will include analyzing texts, data, and NLU model performance.

• Completing accurate transcriptions via annotation process with the intent to evaluate and train our NLU / Dialogue Manager
• Analyzing text and translating complex information to improve customer experience and product design
• Identifying and making sense of language patterns from users
• Working with Technologists and Data Scientists to improve performance of model
• Keeping abreast of computational linguistics trends and implications to our products

Qualifications

• Bachelor's Degree in linguistics, or a related discipline
• 3 plus years e xperience with text mining and natural language processing and understanding of machine learning, is a plus
• A passion for language and lifelong learning
• Natural curiosity with strong work ethics, asking the next question and seeking to understand at the nuanced level to spark a new idea and ability to influence and execute on the initiative
• Excellent organizational, communication, and active listening skills
• Proficiency in business applications, data usage and management
• Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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