Branch Banking Specialist at Shore United Bank in Cambridge, Maryland

Job Description:

Shore United Bank is seeking a Branch Banking Specialist to join our team. A Branch Banking Specialist is a front-line, customer facing position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The representative is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers. Additional duties as follows:

Essential Functions

• Assist clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.


• Promote timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines


• Establish new banking relationships through conversations based on their financial needs.


• Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.


• Recommend bank products and services to customers by having beneficial conversations during daily transactions.


• Open new consumer and business accounts including CD's, IRA's, and safe deposit boxes


• Adhere to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.


• Assist sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.


• Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.


• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.


• Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.

Competencies

• Attention to detail


• Customer focus


• Integrity


• Patience


• Professionalism


• Team player


• Problem solver


• Conflict Resolution


• Time management


• Leadership Skills


• Organized


• Ability to adapt and learn quickly


• Ability to work under pressure

Position Type/Expected Hours of Work
This is a full-time non-exempt position, Monday through Saturday.

Required Education and Experience

• High school diploma or GED equivalent required.


• Prior bank teller experience


• Prior experience in a cash handling and customer service role required

Preferred Skills and Qualifications

• Excellent verbal communications skills


• Excellent customer service skills


• Ability to work in a fast-paced team environment


• Detail oriented with a high degree of accuracy


• Ability to maintain confidentiality with customer information


• Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired


• Strong knowledge of bank products and services


• Strong knowledge of bank policies and procedures


• Prior experience in a supervisory role or leadership skills would be helpful

Additional Eligibility Qualifications

• Knowledge of Jack Henry, Xperience or other banking software

Travel
This position requires routine local area travel to attend ongoing training, community events, and staff meetings.

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work


• Comprehensive benefits package including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!


• 401k savings plan with up to a 4% company match


• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.


• Opportunity for growth and advancement


• Paid training program and continuous training sessions throughout the year on various topics


• Generous paid time off and paid sick time


• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.