Senior Project Manager - Lev (Remote) at Cognizant in Indianapolis, Indiana

Job Description:

ABOUT LEV:

Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.

 

While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce.

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint. Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom.

This position is available for Remote Candidates across the United States.

ABOUT THE POSITION:

The Senior Project Manager confidently owns multiple customer engagements throughout all phases of the project lifecycle and delivers projects on time and within budget for Salesforce projects. This role plans, initiates, implements, and manages project plans to enable clients to maximize the value of their Salesforce investment. This Senior Project Manager guides all internal and external communication, identifies areas of opportunity for clients, and motivates stakeholders throughout the project to achieve project completion quickly and efficiently.

RESPONSIBILITIES:

• Work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology


• Ensure Client achieves value from their Salesforce investment


• Develop and manage comprehensive Project Plans and Project Timelines for each project


• Create detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within the expected duration


• Manage and delegate work to the project team to ensure team meets all timelines


• Understand client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement


• Manage change orders and highlight new opportunities, collaborating with a Portfolio Director and Sales as appropriate


• Track all utilization, update and manage accurate utilization/burn reports, and manage capacity to keep team efficiently staffed


• Review, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors


• Provide assistance to clients in the form of generating and analyzing reports, building dashboards, providing end-user support, creating account configuration worksheets, providing training, and assistance with IP warming planning, strategy & tracking


• Coordinate, plan, and facilitate all internal and external meetings


• Guide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building and deliver presentations, and demonstrating the value of on-site visits to the customer


• Provide an accurate and timely forecast for project engagement through thorough planning of work


• Manage conflicts with both internal and external teams and seek satisfactory resolutions


• Serve as a translator between Lev and the Customer to define, collect, and own customer requirements for a given initiative


• Handle customer or project escalations


• Work with teams to develop a common best practice set of tools and processes for effective people management


• Perform other duties required and assigned


• Travel up to 25% to unanticipated locations throughout the U.S.

EDUCATION AND/OR EXPERIENCE:

Required

• Bachelor’s Degree or equivalent experience


• 5+ years of Project Management experience


• Experience utilizing Agile Scrum methodology


• Experience managing client facing projects based on a statement of work


• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred

• Experience with managing Salesforce or Salesforce Marketing Cloud projects


• PMP and/or CSM Certification preferred


• Experience in IT consulting and/or marketing consulting


• Excellent communication, presentation, and negotiation skills


• Ability to successfully manage larger internal teams (5-8 people) and identify when additional members can/should be added to a project or rolled off

Salary and Other Compensation: 

The annual salary for this position is between $120,000.00 to $140,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: 

• Medical/Dental/Vision/Life Insurance


• Paid holidays plus Paid Time Off


• 401(k) plan and contributions


• Long-term/Short-term Disability


• Paid Parental Leave


• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 

Cognizant reserves the right to modify this information at any time, subject to applicable law. 

 

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.