Program Manager - Project Delivery (Verticals) at Crown Castle in San Juan, Puerto Rico

Job Description:

Company Overview

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $100 billion.

Position Title: Program Manager - Project Delivery, Verticals (7E)

Position Location(s): Open to any Crown Castle office location

Position Summary

The Program Manager role focuses on delivering commitments to our Vertical customers through focused leadership efforts while utilizing core Project Management Principles.  The Program Manager is responsible for planning and aligning customer expectations with current capabilities while still maximizing potential opportunity.  This role will drive world class service, best practices and consistency throughout the entire area.  The Program Manager will drive progress of multi-project portfolios and will require leadership through the Initiating, Planning, Executing, Monitoring and Controlling & Closing phases.  This position may be assigned one or more key customers and serve as a point of escalation for issues related to project progress and execution.

Other Experience / Skills / Abilities:

• Plan and prioritize work to meet commitments as aligned with organizational and financial goals


• Work with external and internal stakeholders to drive results for customers


• Support Crown Castle initiatives, drive best practices and consistency across all areas


• Utilize and promote Project Management Principles using both text book and pragmatic techniques


• Assess and evaluate resource needs to support and sustain workloads across all programs


• Act as the Area liaison between National teams and districts to help drive improvements or special initiatives


• Use key milestone activity reports to drive progress and uncover inefficiencies


• Build strong teams that apply their skills and perspectives to achieve a common goal

 

Competencies:  Program Managers must be fluent and skilled in the following areas:

• 
  Customer Focused - Building strong customer relationships and delivering customer-centric solutions


• 
  Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals


• 
  Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


• 
  Ensures Accountability - Holding self and others accountable to meet commitments


• 
  Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies


• 
  Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity


• 
  Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

 

Education/Certifications:

• Bachelor’s Degree or equivalent work experience


• Project Management Professional (PMP) Certification preferred

Experience/Minimum Requirements

• Minimum of seven (7) + years in project and program management experience


• Previous leadership experience through direct reporting and/or matrix environments


• Bilingual English/Spanish highly preferred

Organizational Relationship

Reports to: Director Project Delivery 

Title(s) of direct reports (if applicable): No Direct Reports

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions 60% of the time. Required travel to project sites and customer offices.  Heavy travel may be required up to 40% of time during peak production periods.   We offer a hybrid working model with 3 days in local office and up to 2 days working remotely each week.   

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Project Management

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