Job Description:

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Development Operations Engineer

Summary

Operations Engineer will be focused on supporting the current SailPoint Identity and Access Management platform within the First American Information Security group. Work will include automation, deployment, debugging, and maintenance of software code to build and deploy business applications. Works with applications, infrastructure and development teams to engage in Level 2 and 3 support activities, including software deployment, data migration and infrastructure support. Support building the SailPoint Center of Excellence and contribute towards overall program rollout.

Job Description

Essential Functions

• Build and deploy software releases using automation tools and scripts


• Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines


• Modify and enhance deployment frameworks as needed for new functionalities


• Understands overall SailPoint product architecture and functions to support stakeholder discussions


• Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists


• Runs and understands the process to deploy Java and SQL scripts for application deployments and review/enhance processes


• Proactively identifies process improvements and works with Dev teams to implement changes


• Fully understands source control tools and provides support for advanced administration tasks


• Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, logging and monitoring tools) and basic administration


• Assist IAM operations, development and integrated application teams with Disaster Recovery (DR) tasks during DR tests


• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts


• Engage in system administration to perform SailPoint system health checks and proactively work to improve and restore system health


• Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation


• Assist development teams in implementing application changes and related code/release management


• Maintain good relationships with customers and IT colleagues to meet customer service levels


• Document status updates and maintain recurring report management cadence


• Engage in training team members to maximize efficiency and identify methods to optimize daily work output


• Problem-solve and think laterally as part of a team to meet the needs of the program


• Required to perform duties outside of normal work hours based on business needs


• Able to collaborate with teams across borders and streamline operational processes

Knowledge and Skills

• Bachelor's Degree or equivalent combination of education and experience


• Typically 3-5 years of directly related experience


• Experience with Databases (Oracle, Sybase, MSSQL, MySQL)


• Experience with Directories (LDAP, AD)


• Experience with SailPoint IdentityIQ v7.x,8.x


• Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)


• Experience in testing processes (e.g. performance testing, automated testing, test scripts, test cases and test plans)


• Conducted ITIL standards activities for incidents, changes and enhancements


• Familiar with cloud computing platforms and models is a plus

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Supervision Received or Extended

• Achieves set objectives


• Negotiates, persuades, and gains consensus from team on assigned objective


• Works under general supervision of more experienced team members and/or manager


• Actively contributes to the results of a team and works towards achieving team goals and objectives


• Uses expertise of other senior level team members and leverages additional resources to confirm solution or explore customized applications as a solution

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now