Loan Processor Lead at Guild Mortgage Company LLC in Portland, Oregon

Job Description:

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Processor Lead plays an important role in the organization by performing a number of activities related to the company’s retail branch operations functions.  The role is primarily responsible, under limited supervision, for accurately and efficiently processing residential mortgage loans.  This may involve acting as a liaison between Loan Officer(s), Borrower(s), Underwriter(s), and Funder(s), preparing and reviewing loan files, and resolving issues that delay loan closings.  The Lead Loan Processor is considered a “go-to” subject matter expert for the team.

Essential Functions

• Provide training, guidance, and coaching to Processors to address and clarify issues related to processing procedures and requirements, products, systems, and required documentation.


• Review the work of new Processors or less experienced Processors to improve their process and productivity.


• Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans.


• Request and review any necessary supporting documentation within required timeframes, including

credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc.

• Analyze borrower loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds, and examine all supporting documentation to identify potential fraud or misrepresentation.


• Verify program applicability and accuracy of Automated Underwriting System (AUS) findings.


• Review and verify documentation integrity to ensure it aligns with findings, completeness, and compliance, including company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and/or local regulations and ordinances; restructure loan as necessary and submit loan file to underwriting for approval.


• Update and verify accuracy of data input into electronic system.


• Provide viable options to borrowers who may qualify for suitable programs.


• Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing.


• Order any applicable loan documents.


• Use and modify templates to compose professional correspondence and emails as needed.


• Provide status updates and communicate with internal and external stakeholders as needed.


• Stay abreast of industry trends and changes to regulations.


• Perform other duties as necessary.

Qualifications

• High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred, along with a minimum of six years total experience in Mortgage loan processing.


• Expert-level knowledge of overall mortgage lending internal processes and controls, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional loans.


• Expert-level knowledge of conventional loans, FHA, VA, and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines.


• Expert-level knowledge of valid documentation related to processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).


• Expert-level knowledge in new construction documentation and condominium projects.


• Ability to think critically, including the ability to evaluate facts and data to draw conclusion, determine downstream impact of decisions and associated risks.


• Ability to prioritize multiple tasks in a deadline-driven environment; strong sense of urgency and responsiveness.


• Passionate about delivering excellence in customer service.


• Strong verbal and written communication skills.


• Intermediate math skills.


• Strong detail orientation and highly organized.


• Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.


• Ability to use interpersonal skills to build strong relationships with Loan Officers, Production, Underwriting, Closing, and other internal and external partners.


• Ethical, with a commitment to company values.

Supervision

• Infrequent supervision required, depending on experience


• Moderate to high level of independent judgment and discretion used in relation to area(s) of specialization, depending on experience


• Provide guidance to less experienced team members


• Resolve escalated issues of high complexity


• Average monthly pipeline is approximately 14 loans


• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.


• Manual Dexterity: Frequent use of computer keyboard and mouse.


• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.


• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

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