Job Description:
MAJOR DUTIES & RESPONSIBILITIES:
Duties may include, but are not limited to:
- Customer Service-Answer phone calls from external customers & providers
- Document State Forms via the OMNI System
- Navigate through various systems to complete inquiries of various types
- Misc. clerical type duties
This position reports to the Operations Supervisor or Claims Team Leader. There are no positions reporting into this position.
DESIRED QUALIFICATIONS:
- 1 year prior claims processing experience.
- Strong customer orientation and experience supporting customer needs.
- Strong written and oral communication to effectively provide service to internal and external customers.
- Strong analytical and organizational skills.
- Strong computer systems experience and experience in an automated environment.
- Keyboarding and data entry skills.
- Works well within a team environment; focus on self-development.
- Committed to high standards of behavior and performance