Wealth Management - U.S. Private Bank - Client Service & Experience - Associate - Analytics Workforce Optimization - Newark, DE at JPMorgan Chase Bank, N.A. in Newark, Delaware

Job Description:

Key Responsibilities:

• Develop and maintain the business & data analytics solutions for various business initiatives such as workforce optimization, smart routing and prioritization of client requests, capacity management, client segmentation, and service transformation. Responsibilities include, but not limited to, support workforce optimization data analysis, develop rule and data driven models to maximize client experience, service level, and efficiency, develop predicative capabilities, perform analyses and recommend business improvements
• Particpate and support the enhancement of management reporting, a complex process with integrated three dimensions:(1) provide a wing-to-wing view of the business across key activities thru a simple and concise approach; (2) visualize business insights in a form of heads-up-display rather than thru a rear-view-mirror, and allow easy access; (3) streamline reporting process end-to-end, including preparation for executive/leadership business reviews
• Participate and support CSX data strategy and solution towards strategic goals, the ultimate analytics foundation for executive reporting, advanced and predicative analytics. Responsibilities include, but not limited to, design and implement data mart, develop data visualization tool, collaborate with other key partners and stakeholders on WM wide strategic solutions
• Support business and platforms transformation initiatives which will involve various in-depth analyses, such as client segmentation, business/service model redesign, deepening client relationship.

• Participate in collaboration with other WM functions to define desired client experience, develop client experience tracking capabilities, provide insights, especially on client interactions via the service/advisor platforms, and support deep dive on key issues and root causes
• Partner with team members and other teams to enhance CSX analytics infrastructure and be hands on with the end-to-end processes; from idea generation, discover data needs/sources, perform analyses, to making recommendations

• 2-5 years data analytics experiences in sales, service, marketing, risk, tech or operations
• Proven expertise in turning data into actionable management information
• Strong problem solving skills and exceptional attention to detail
• Proven record of innovation and demonstrated intellectual curiosity
• Strong communication skills, especially in interpretation of analytical findings
• Advanced data mining and modeling skills using SQL, Python or other equivalent tools
• Experience with predictive or propensity modeling techniques is a plus
• Experience in data transformation tools, such as Alteryx/UiPath
• Experience in data visualization tools, e.g., Tableau
• Team player with strong influencing skills
• Advanced proficiency with Excel, Access and PowerPoint
• Experience in work with IT to build analytics data requirements
• Bachelor's degree in related field required, Master's degree preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans