As an enthusiastic and curious data professional, you’ll have the opportunity to apply your statistics and technical skills to help Garmin Product Support provide superior customer support, and aid in our attempt to eliminate customer disruptions entirely! You’ll regularly teach leaders about how data might be better leveraged as well as advise decision makers on strategically important issues. All the while, you’ll be able to work with a talented, driven and close-knit team based in our Support Center in Olathe, KS—come join the fun!
Research and Technical Expertise
Translate business problems and questions into appropriate research questions, data gathering and statistical analysis methods
Provide actionable steps to be taken based off of data analysis
Articulate the caveats and weaknesses of a given dataset
Use quantitative skills to answer questions directly posed by business, and proactively seek out questions whose answers would benefit the business
Transform formulated problems into implementation plans for experiments by applying (and creating when necessary) the appropriate methods, algorithms, and tools, and statistically validating the results against biases and errors to communicate most effectively
Strives to Make Things Better
Constantly identify and present opportunities to leverage new or existing data towards monitoring and reducing customer product disruptions, and providing superior customer support
Is intellectually curious and constantly digging into data to gain a better understanding
Yearns to continually learn new tools, skills and concepts
Superior Communication Skills
Conveys complex technical and statistical concepts in an easy-to-understand way
Adept at evaluating business questions and differentiating between what is interesting versus valuable
Adept at condensing large-scale analysis efforts into succinct, easy-to-understand visualizations that are actionable
Excels at collaborating with a team of researchers
Able to conduct peer reviews in an open, honest and respectful manner
Provides technical direction, mentoring, training and guidance to other individual contributors in the group
Professionally approaches situations in which conflict is present
Values
Demonstrates a thorough knowledge of Garmin’s processes and procedures as they are implemented throughout the company
Exemplifies Garmin’s Mission Statement, Vision, Values and Quality Policy and proactively works to improve Garmin’s image and culture
Participate in project definition activities including feature analysis and system tradeoffs
Perform other duties as necessary
Education, experience and skills required:
Bachelor’s degree in Computer Science with Data Science Emphasis AND 3 years experience of Data Science experience (emphasis may be in Machine Learning, Mathematics or Statistics if relevant experience is accompanied) OR Master’s degree in Computer Science with Data Science Emphasis AND 1 year experience of Data Science experience (emphasis may be in Machine Learning, Mathematics or Statistics if relevant experience is accompanied).
Outstanding academics with the demonstrated ability to apply learned knowledge
Must possess a minimum of 3 years work experience using analytics-focused programming languages such as Python, R, Perl, Bash or Java
Understanding of Big Data, comparative statistical methods, regression and classification Machine Learning, and other Analytics technologies, such as SQL, Hadoop, Spark, and MapReduce
Ability to programmatically write algorithms
Demonstrated strong and effective verbal, written, and interpersonal communication skills in a large team or departmental setting
Must be team-oriented, possess a positive attitude and work well with others
Driven problem solver with proven success in solving difficult problems
Investigative mind with demonstrated ability to follow logic and establish links from various data points
Excellent time management and follow-up skills
Superior organizational and analytical skills with keen attention to detail and quality
Desirable Qualifications:
Master’s Degree in Data Science, Analytics, Statistics, Machine Learning, Information Management, Information Science, or Computer Science, Engineering, or Mathematics
Experience working with multiple operating systems environments, associated networks, and infrastructure configurations.
Hands-on experience with Linux distributions and Docker
Experience in the cleaning and processing of data sources including SQL, NoSQL, HDFS, XLS, CSV, etc.
Demonstrated understanding of descriptive and inferential statistics
Demonstrated success in working with large volumes of structured data
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.