Manager Additive Customer Success at Emerson Electric Co in Marshalltown, Iowa

Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

As an Additive Customer Success Manager you will work as an Internal account management position for Sand Mold Printing (SAND) customers.  Primary responsibility will be ensuring internal customer success during SAND adoption and project implementation.  This role will support both Flow Controls business along with other internal Emerson customers. 

This role will have responsibility for increasing SAND business with customers and ensuring successful internal planning and communication both within the customer business units and the larger additive organization (technical and strategic).

Additionally, this role shall support the additive planning and management process by supporting the SAND project funnel and associated demand plan, SAND quoting, pricing and associated communications, SAND project schedule, and all processes associated with the above.

Key deliverables will include financial measures related to trade revenue and GP, project management related measures tied to product launched into additive operations, and customer success measures.

 

As Manager Additive Customer Success, YOU WILL: 

• Support Front-End Processes And Systems
• Drive Financially Viable Project Volume
• Develop A Prioritized SAND Project Funnel
• Develop/Manage SAND SOP’s Demand Plan
• Support Project Quoting, Component Pricing and Other Customer Communication
• Support SAND Project Gate Process
• Support Customer Planning Associated With SAND Projects

 WHO YOU ARE:You readily action new challenges, without unnecessary planning. You adjust communication to fit the audience and the message. You push yourself and help others to achieve results. You establish and maintain effective customer relationships.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor’s Degree (Engineering, Business, Or Related major) or 4 years of SAND Technology/Operations experience.

  PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

• 2-5 Years’ Experience In SAND Technology or Operations
• Knowledge of SAND Processes

 WHY EMERSON? Our Commitment to Our PeopleAcross the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave. Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson. Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.  

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