Surgery Scheduler I Full Time Days Sebring at AdventHealth in Sebring, Florida

Job Description:

Description

Surgery Scheduler I AdventHealth Sebring

Location Address: 4200 Sun 'n Lake Boulevard Sebring, FL 33872

Top Reasons to Work at AdventHealth Sebring

• Faith Based & Mission driven Facility
• Largest Employer in the County
• Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park
• Close knit community with a home town family feel
• 2 hours to just about any beach on either Coast

Work Hours/Shift:

Full Time Days 40 Hours Per Week.  30 Minute Call Required.

You Will Be Responsible For:

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

 

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

 

· Schedules wound care and hyperbaric appointments in Cerner application.

· Responsible for the accuracy of the department scheduling books in Cerner application.

· Obtain needed patient information for coding and insurance purposes.

· Register new wound care and hyperbaric patients.

· Verifies patient insurance and collaborates to monitor ongoing needs.

· Collect payment from patient for services rendered (i.e. self pay / copay / coins / deductibles).

· Handle incoming phone calls/requests for scheduling in a professional and efficient manner.

· To complete assigned tasks, as requested by the Supervisor and/or Manager in an efficient and professional manner.

· Reschedule wound care and hyperbaric appointments when appropriate.

· Cancels wound care and hyperbaric appointments when appropriate with complete documentation stating why procedure is cancelled.

· Responsible for preparing charts for each clinical day.

· Responsible for daily scanning of patient documents into Cerner.

· Call and confirm prior scheduled appointments.

· Follow-up calls to patients that are no-shows.

· Fax coordination of care to other agencies when required.

· Familiarize and have the knowledge of following the Down Time procedure in the event of failure of Hospital Information System.

· Demonstrates good communication skills with physicians, office staff, co-workers, and other customers.

· Works independently with minimum supervision, demonstrating initiative, accuracy and productivity.

· Assist Office Supervisor with charge entry when required

· Attend department staff meetings routinely.

· To uphold an effective and efficient high-quality, patient scheduling process.

· Complies with regulations under the HIPAA law.

· Demonstrates knowledge of hospital policies related to emergencies.

· Complies with JCAHO requirements related to their duties.

· Respects patients' rights and protects confidentiality of all patient related information.

· To establish and maintain a courteous, tactful and professional level of interpersonal skills with patients, guests, medical staff, the public in general.

· To comply and support departmental objectives, as well as the mission of our organization.

· To work effectively with all hospital/department staff to enhance customer service.

· Other duties as assigned

Qualifications

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

 

· Multi-line telephone system, facsimile, copy machine, computer, scanner, calculator, and other standard business office machines.

· Basic typing, math and English skills

· Customer service oriented interpersonal skills

 

KNOWLEDGE AND SKILLS PREFERRED:

 

· Bi-lingual

· Medical Terminology

 

EDUCATION AND EXPERIENCE REQUIRED:

 

· Minimum of a High School diploma or equivalent

 

EDUCATION AND EXPERIENCE PREFERRED:

 

· Previous medical office background

· AS degree or higher in related field

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

· None

 

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

 

· Medical Secretary Certification

 

 

 

 

 

 

FHHD RESPONSIBILITIES

 

1.     Establishes and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with:

· Patients

· Guests

· Medical staff

· The public

· Co-workers

· External business associates

 

2.   Exhibits positive ICARE Values & Workforce behaviors:

*       Integrity:  I am honest and ethical in all I say and do!

*       Compassion:  I will exceed my customer’s expectations by providing spiritually driven,             

                                 compassionate care.

       *      Accountability:  I hold myself accountable for all my actions.

       *      Respect:  I treat every individual as a person of worth, dignity and value.

       *      Excellence:  I will exceed the expectations of the patients and family we serve and measure

                                  this service through continuous surveying of patient satisfaction.

 

3.     Demonstrates effective communication skills; is able to report and convey required information either verbally or in writing; maintains required level of confidentiality; consults with and/or advises appropriate personnel of situations requiring follow-up or attention.

 

4.     Conforms to all Adventist Health System corporate/Florida Hospital Heartland Division organizational and departmental policies and procedures including but not limited to:

· Mission

· Vision

· Values

· AHS Code of Conduct as outlined in the “Guidelines for Employees” handbook.

 

5.     Establishes and maintains a history of regular attendance; makes appropriate use of PDO, and observes department call-in procedures for absence; establishes and maintains punctual work habits.  Exhibits timely arrival and departure and dependable time habits including meal and other breaks.

 

6.     Attends/participates in mandatory facility-wide and department training/meetings as required (including but not limited to: Net Learning, safety training, etc.).  Is able to demonstrate and apply knowledge of fire, safety, security and disaster procedure regulations as presented in orientation and as pertains to each work area.

 

7.     Supports departmental and organizational Mission through:

· Appropriate use of resources

· Providing assistance to team members

· Accepting work or schedule assignments

· Participating in process and performance improvement as required

 

8.     Required to respond to emergency situations (i.e., disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel.  This is a mandatory requirement.  Refusal to respond may result in termination.

 

      9.   Contributes to the successful achievement of department-stated goals and objectives and will                     

       facilitate staff cohesiveness and communication.

 

REQUIRED COMPETENCIES:

 

· N/A

This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of Adventist Health System and its facilities

Job Summary:

Schedulers will perform various duties related with scheduling diagnostic and therapeutic procedures at all clinical sites of Florida Hospital Heartland Medical Center.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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