Customer Service at South Island Public Service District in Hilton Head, South Carolina

Job Description:

JOB POSITION: Customer Service

MINIMUM REQUIREMENTS
Requires a High School Diploma or G.E.D.
Must possess and maintain a valid SC Class “D” Driver’s License
Be able to pass pre-employment background, drug and license checks. Along with pre-
employment physical including pulmonary check.
Be able to work during storm or emergency situations, i.e., during a hurricane evacuation.

JOB DESCRIPTION
Answer telephone inquiries and assists customers at the Main Office counter. Provides billing and
other information to residents regarding water/sewer utility charges. Customer questions may
include: district services, billing, payment, water quality, water pressure, and other water/sewer
related concerns.
Research customer information and assesses to resolve customer problem or makes referral for
additional assistance.
Keeps records of customer interactions, recording details of inquiries, complaints and comments,
as well as action taken
Opens new accounts, closes, and modifies customer accounts
Opens, cancels and modifies service orders. Schedules and dispatches service order requests to
field technicians and provide customer with detailed information on what to expect.
During dispatch of service orders, will provide technician with accurate information to assist with
the technician’s proper response.
Using various software including but not limited to: Microsoft office, Tyler Technology Software,
Orion and Remit Plus.
As required, prepares a variety of daily, weekly, monthly, or periodic reports.
May be required to perform other department data entry/retrieval, filing and record maintenance.
Other clerical duties as required by the direct supervisor, the Customer Service Manager.

COMPENSATION AND BENEFITS PACKAGE
• Medical, Dental, and Life Insurance • Annual Leave • Sick Leave • 401(k) and 457 Deferred
Compensation Plans • SC State Retirement • Paid Holidays • Training/Education Opportunities • Bonus
Program

Please Click apply now to go to our website to obtain an application and follow directions to submit application.