Internal Medicine Consultant (Bilingual - French/English) at IDEXX Laboratories, Inc in Westbrook, Maine

Posted in Other 6 days ago.

Job Description:

IDEXX is recruiting for a full-time employee Internal Medicine Consultant (Bilingual French/English) to join our Medical Consulting Team.The Veterinary Professional in this position is responsible for providing phone consultations regarding laboratory results, diagnostic testing and treatment options to IDEXX customers. A high level of importance is placed on quality, service, and timeliness.The ideal candidate will be fluent in English andFrench.

What's in it for you?

Are you a Board-Certified Small Animal Internist (DACVIM) looking for a new opportunity and challenge? Would you enjoy working from home, providing phone-based consultations to veterinary peers across the US and Canada? If so, apply today, and come join our team! We are able to hire either a US or Canada-based Consultant. This position requires a current DVM license and DACVIM or equivalent certification.

Primary Duties and Responsibilities:

Consultative Responsibilities

  • Primary job responsibility is live phone consultation.

  • Responsible for knowing proper specimen handling techniques for laboratory specimens for lab processing and interferences in the sample that may affect the test results.

  • Responsible for knowing tests offered by IDEXX Reference Laboratories, specimen requirements for each of these tests, clinical utility of each test and how to interpret results.

  • Familiar with in-house diagnostic (IHD) tests offered by IDEXX (i.e., SNAP tests, VetTest, CatalystDX, Lasercyte, ProCyte, etc).

  • Expected to meet caseload and turnaround expectations, and to be accessible for client consultations during regular working hours.

  • Expected to maintain proficiency and continually develop medical knowledge base by attending at least one continuing education meeting per year and maintaining familiarity with current literature.

  • Expected to maintain active Diplomate status and State/Provincial Veterinary Licensure.

  • Required to participate in scheduled consulting service meetings via teleconference; and to participate in other IDEXX educational or organizational meetings as they arise.


  • Consultation service hours are Monday through Friday, 8am - 9pm EST, and Saturday 8:30 - 5 pm EST. The Internal Medicine Consultant will work a daily 8-hour shift within that time frame; scheduling flexibility is preferred.

  • Saturday duties will be scheduled (up to 2 per month). You will receive a rotation day off during the week during a week where a Saturday shift is scheduled.

  • An unpaid lunch break will be scheduled in order to provide adequate coverage of the consulting service.

  • All appointments, CE conferences, and paid time off (PTO) are approved by supervisor or logistics manager prior to scheduling.

Call Tracking

  • Enter consultation information into the Customer Relationship Management System software per expectations.

Virtual Work Environment Requirements:

  • Dedicated quiet office space

  • High speed internet service with minimum speeds of 30 Mb/s download and 5 Mb/s upload with hardwire access.


  • The first two weeks will consist of virtual training.

  • May be required to travel to a Reference Laboratory to become familiar with aspects of a commercial laboratory.

  • Additional training on IHD products, reference lab diagnostics, and specialty tests offered by IDEXX will be provided as materials become available.

  • Ability to travel and attend Medical Consulting Services training.


We're proud of the work wedo, becauseour work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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