Job Description:

Backup and Recovery Engineer II

Job Locations

US-Remote

Overview

The ideal candidate will have 3-5 years of direct experience in day-to-day administration of and maintaining an enterprise level data backup & recovery solution in a production environment. Prefer specific experience with Commvault. Experience with Veeam Backup & Replication, EMC Avamar, CarboniteEvault or EMC Data Domain products are an additional benefit. Must have flexible schedule availability.

Responsibilities

Customer service focused and portrays energy, professionalism and welcoming characteristics.
• Strong ability to work in a highly sensitive and confidential environment.


• Ability to meet deadlines and handle sensitive and pressured situations.


• Ability to identify issues and help develop strategy and tactical plans for various department initiatives


• Ability to use good judgment and decision-making skills


• Ability to use a PC, keyboard, and other standard office equipment


• Provides quality internal and external customer service surrounding the Company values.


• Participates in the monitoring of the team ticketing queue for incoming incident and request tickets and engages to assist with incident or customer requests from the EOC escalation process


• Proactively reviews and monitors multiple solution environments to identify issues with system performance that could impact backup job processing and success rates. Alerts team members of any issues that may need to be escalated for more detailed investigation


• Driven to provide superior customer service experience to all clients by providing timely, accurate, and professional communications. Takes ownership of client issues as presented and can work independently or in collaboration with other resources as needed to exceed the client's expectations


• Provide superior problem resolution results for the efficient and effective management and resolution of all incident notifications and/or customer requests in a timely manner


• Deliver clear, detailed, and accurate information in a professional & positive manner when working with all client and TierPoint team members


• Participates in an on-call rotation to ensure 24 X 7 coverage for all customer requests and system alerts reported by backup infrastructure


• Other duties as assigned.

Qualifications

• Adequate professional experience and knowledge to perform Job Responsibilities


• Excellent verbal, written, and interpersonal skills


• Ability to prioritize and organize effectively


• Ability to work on multiple projects simultaneously


• Ability to work both independently and with others


• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines


• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior Backup & Recovery experience particularly in the data center industry


• Prior Commvault experience


• Prior Veeam experience


• Prior Evault experiance

Working Conditions

• Office environment