Senior Network Operations Center (NOC) Operator at 1PROSPECT in Fort Detrick, Maryland

Job Description:

Senior Network Operations Center (NOC) Operator

Location: Ft. Detrick, MD

Shift: 3rd shift (0000-0800)

Clearance: ***Active DoD Secret security clearance is required***

FLSA Classification: Exempt - Salaried

Employment Class: Full Time Regular

Position Summary:

1 Prospect Technologies is actively seeking a qualified Senior Network Operations Center (NOC) Operator who is familiar with Data Center Operations in support of a complex web server environment, providing support for Tape COOP management and monitoring of the Data Centers environmental systems. Will perform troubleshooting of operational issues, escalation and coordination of operational activities will be required. The Senior NOC Operator shall perform limited resolution per guidelines; coordinate support as needed in support of operational guidelines prescribed by the Fort Detrick Network Enterprise Center (NEC) Operations Center management.

Essential Duties & Responsibilities:

• Performs power up/down procedures for various platforms and devices located in the data center.


• Provides operational support for server class platforms.


• Monitors Windows and Linux servers following Standard Operating Procedures (SOP).


• Executes backups on all assigned systems at specified times. Inserts/removes backup tapes for DMLSS systems and cleans drives.


• Assists in Property Management and working with Government staff to prepare equipment for pickup.


• Provides after hours help desk functions for Fort Detrick NEC and must have the ability to log problems via telephone, e-mail or web and attempt to resolve or elevate to appropriate SME.


• Have good communications skills; and the ability to work independently and with more than one team.


• Coordinates pickup and delivery of media stored offsite through offsite storage vendor utilizing related software.


• Performs notification of personnel on arrival of off- site monthly media - track response, return and documentation to facilitate media return to off-site storage


• Participates in Data Center expansion, growth, and reconfiguration projects.


• Updates all documentation, databases, SOPs for all functions performed and systems affected- including VISIO, SharePoint, PRTG, Remedy, Ops logs, SOPs, maintenance logs, event logs, and activities logs


• Monitors and provides access to Data Center using standard operating procedures


• Performs after hours security monitoring


• Verifies DIS has performed monthly UPS/Chiller/Diesel Tests


• Interacts with NEC staff and assists in resolving issues


• Assists with network server administration functions


• Physically verify rack configurations (locations, contents, identification) and update as needed rack elevation diagrams using Microsoft Visio or similar software


• Performs Common Access Card (CAC) resets


• Performs IAVA patching and computer imaging


• Other duties as assigned

Education & Experience Requirements:

• High School Diploma or GED equivalent


• One to two (1-2) years of IT or relevant experience


• Active DoD Secret Security Clearance required


• CompTIA Security+ certification required


• Experience with BMC Remedy 8.1 or similar help desk tracking tools.


• Knowledge of Army IT regulations and security procedures.


• Proven customer service skills.


• Ability to apply systematic/systems analysis processes and procedures to troubleshooting diagnostics.


• Advanced diagnostic skills and tools knowledge.


• Experience with Microsoft Office products including Access, Excel, and Word.


• Demonstrated ability to work without direct supervision.


• Knowledge of Army IT regulations and security procedures.

Working Conditions/Working Environment/Physical Demands:

• Works under general supervision and reports to the team or site lead


• Must be able to lift a minimum of twenty-five (25) pounds


• 
  This position is for 3rd shift (0000-0800). Working days typically arranged by scheduled rotation according to Alternative Work Week (AWW) schedule and will vary every 90 days as needed to balance weekday vs. weekend/Holiday work schedules across the Ops Center team.


• Duties are subject to change based on the needs of the government customer

1 Prospect Technologies, LLC. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

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