Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
Responsible for the planning, development, implementation and measurement of the company's external WordPress website, other designated external web properties, and intranet SharePoint platform. Ensures all sites are managed in alignment with our marketing, brand strategy and corporate communications. Collaborates with Digital Marketing Team to establish goals speed (traffic, crawlability, technical site health, etc.) for the various websites; monitor and analyze all web traffic; analyze and report on site performance metrics; and make recommendations for improving these metrics.
GENERAL DUTIES & RESPONSIBILITIES
Maintain and optimize (back-ups, testing, upgrades, speed, functionality) the external WordPress CMS and website and other web properties, as assigned
Manage requests for, document, review and approve corporate domain names based on overall marketing and brand strategy and processes
Maintain and manage staging and production environments/promotions for external WordPress website and other web properties, as assigned
Update the UI and functionality of the CMS and external website, as needed
Work collaboratively to improve external site technical Search Engine Optimization (SEO) strategies
Identify opportunities to optimize page and site loading speeds and resolve accordingly for a measurable increase in site speed
Collaborate with marketing staff and vendors on projects related to Black Knight web properties
Work collaboratively with the UI/UX and design team to create a website style guide for consistent and cohesive design and functionality elements across all pages and elements
Ensure external website adheres to all applicable federal compliance initiatives (e.g. ADA, WCAG 2.0, etc.) as advised by Corporate Compliance
Continually test external website across various devices, browsers and operating systems and proactively solve issues that may arise
Work with Account and Project Managers within the Marketing team to update content to keep pages fresh, engaging and intriguing
Write clear and concise code to solve for functionality upgrades as needed
Work with WPEngine and internal IT resources to ensure website and web server functionality and efficiency
Respond to user complaints quickly and appropriately
Manage access rights for users
Audit site and remediate any errors
Meet with management to report regularly on current functionality and plans for future functionality
Proactively improve website interactivity, functionality, and usability
Perform research and set benchmarks on current trends and audience preferences
Collaborate with design to create interactive and well-designed content
Track and analyze usage of external website and internal web portal
Engage in process development and documentation for ongoing website processes.
Work with internal teams and vendors on handling email sending domain requests
Maintain and manage SSL certificate processes, including requests, renewals, and retirements
Support cookie banner implementation, where applicable
Performs other related duties as assigned
Bachelor's degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
Prior experience as a Webmaster or Web Developer/Programmer required
Required Technical Skills
Proficiency in WordPress development, content management, and Google Analytics.
Proficiency in Google Webmaster tools and AMP.
Proficiency in graphic design software (e.g., Adobe Creative Suite, Flash)
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge, creativity and technical skills in WordPress and SharePoint tools and technology
Ability to create, update, and maintain functional website pages that are visually attractive, functionally effective, and easy-to-use.
Experience with website performance management and search engine optimization (SEO)
Knowledge of a wide range of interface design, web development, techniques, and methodologies
Knowledge of potential performance and security issues
Knowledge of advantages and disadvantages of operating systems and of various browsers (e.g., Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Foxfire, etc.)
Knowledge to design and demonstrate efficient, user friendly and visually appealing screens
Knowledge of standard concepts, practices, and procedures of communications
Stays informed of, evaluates, and recommends new and emerging web technologies
Exercises good judgement to troubleshoot, analyze, and resolve problems
Ability to work both independently and collaboratively as part of a team to provide suggestions and improve results.
Excellent interpersonal and problem-solving skills with ability to recommend process improvements
Excellent verbal and written communication skills to technical and non-technical audiences of various levels within Black Knight or outside the organization (executives, regulators, clients, etc.)
Intermediate professional level role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment with broad implication to the business. Works on moderately-complex to complex projects as a project team member or project manager and consults with management as needed. Accountable for the design, upgrading, enhancement, maintenance, availability and effectiveness of technical functionality and content for one or more websites of the enterprise. Typically requires five (5) or more years of relevant work experience as a Webmaster or Web Developer/Programmer.
Although target pay range may vary by work location, a representative pay range is: $70,000 to $80,000 annually.
Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.