The Principal is responsible for the successful implementation of a client project or program (multiple projects with a given client) specifically focused on the Life Sciences industry vertical. In conjunction with the project implementation, the Principal ensures that all members of the LCE project team conduct themselves in a highly professional and appropriate manner, follow all LCE work process and procedures, and deliver according to the scope of work, schedule, and approach as defined in the project execution plan. In addition, the Principal has the primary project management and client relationship responsibility for creating our "Advocate Client. The Principal will have the day-to-day interaction with the LCE and client's team members to provide first-hand leadership performance evaluation and coaching.
The Principal is also responsible for working with the Managing Principals (MPs) and RCG leadership team to find and close new business, including expanding the scope of current work and finding opportunities at other sites or clients. These activities cannot interfere with the primary responsibility of successful engagement/advocate client responsibilities.
Essential Functions and Responsibilities:
75% direct utilization on client engagements: strategizing, coaching, managing projects, ensuring outstanding delivery and client satisfaction, and upselling current projects
15% utilization selling new client engagements to new and/or existing client sites, estimating projects and writing proposals
10% administrative updating procedures/practices and keeping the toolboxes up to date
Assist team to:
Identify and quantify client issues
Articulate the features of our service offerings that address specific client issues
Explain the benefits of our unique solution/value differentiators
Demonstrate proof of our products and services
Keep CRM current with all opportunities using the gated project management process and procedures
Work with team to design/craft client-specific solutions with business case: economic benefits and payback schedule
Persuasively coach clients of our value and sell them on our findings and recommendations, using the business case to sell our value, not rates
Develop project execution plans that deliver the highest value to our clients and LCE
Demonstrate proof of our products and services
Perform/lead Rx, Operational Excellence, and Asset Management opportunity assessments
Structure the engagements using a project execution plan that ensures highest return on investment for the clients and the highest utilization for LCE
Manage the implementation recommendations and solutions so that the client receives the necessary resources to be successful, exceeding the benefits promised in the recommendations
Maintain the relationship with the client, keeping them informed of engagement progress and coaching client to make timely relevant decisions to ensure engagement success
Maintain client relationship once the engagement is completed, informing clients of new products and service that will add value to their organization
Leverage the client's advocacy for new LCE clients and/or engagements
Required Education, Skills, and Experience:
Hold one or more degrees or certifications within their profession (i.e. BA/BS, PE, CRE, CMRP, CPMM, CPIM, CRL, Six Sigma, Lean, RCM)
More than 10 years of industry experience
Hold Prosci-certified Change Management certification (or obtain certification within one year of employment)
Strong presentation and verbal/written communication skills
Lead with high energy, motivating coworkers and team members, emphasizing excellence in everything we do
Strong project management skills
Disciplined in delivering consistent and highly reliable work processes, ensuring project delivery quality
Must be able to establish professional and personal relationships with all position stakeholders; a person of high character and humility that easily establishes credibility within RCG and client organizations.
Ability to work as a team player and demonstrate personal initiative to complete the work of the team as a whole within rapidly changing business and contract conditions and priorities; must be able to meet tight deadlines
Ability to understand prospective clients' business challenges, define a consultative solution, and persuade prospective clients to choose LCE's solution above all others
Knowledgeable in systematic Change Management and Program Management Best Practices and their integration/application in consultative solutions
Ability to coach, mentor, share knowledge and develop others
Proficiency in Microsoft Office, especially Outlook, Word, Excel and Microsoft Project
Preferred Skills and Experience:
More than 5 years of experience in selling, leading, and implementing large consulting projects ($1MM++) across multiple plants/divisions and substantial experience in the following areas:
Work/Best practice development and implementation experience in an industrial setting
Reliability from the holistic perspective: processes, people, systems etc. (29 element model, not just equipment reliability)
Plant financial analysis and business case development
Plant start up experience
In-depth consulting/engagement knowledge and experience in at least 3 of our primary industry verticals/horizontals:
Financial and data analysis skills, including the ability to develop a cost/benefit business case for engagement and present findings in a concise, thorough and informative manner
Strong proposal development and proposal management experience
Proficiency in CRM or other Business Development tool
Physical Demands and Expectations:
Flexibility to travel approximately 60 - 70% of the time, including international travel
Regular physical activity to include walking, climbing stairs, and standing; frequent periods of prolonged sitting may be required in both an industrial and office environment
Ability to use phone and computer systems, copier, fax, scanner and other office equipment.
This position description represents a summary of the major components and requirements of the outlined job. Other duties and responsibilities may be assigned or required as business needs dictate. Questions regarding this description should immediately be addressed to the department manager or to Human Resources.
Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way, which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work for 14 years running! Learn more below and atwww.lce.com.
For information on how LCE is keeping employees safe and continuing to provide uninterrupted support to our clients during the COVID-19 pandemic, read our update here.
Our mission is to enable people and organizations to achieve their full potential.
As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.
Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.
Affordable Medical/Dental/Vision Plans for employees and their families
Free Employee Life and Disability Insurance, with supplemental coverage options available
Health Savings Account and Flexible Savings Account options
Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)
Paid Vacation, Holiday, Sick Leave
Dynamic employee innovation/entrepreneurship program which includes education, empowerment, and monetary rewards
Continuing Education and Professional Development programs at all levels
Flexible Schedules and Relaxed Dress Code
Employer-sponsored events, social collaboration, and open communication
Free access to an extensive online training library, including certification prep
Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more
*Benefits may vary by business unit and location.http://www.lce.com/Employee_Benefits_358.html
Life Cycle Engineering (LCE) shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that LCE take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability,because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state law. In addition, LCE will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. LCE shall also abide by the requirements of 29 CFR Part 471, AppendixA.