Field AV Installation Technician - Baltimore/DC/Philly at Karl Storz Endoscopy in Miami, Florida

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 11861

Pay Grade: TBD

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

Reasonable accommodation may be made to enable individuals with protected disabilities to perform the essential functions of this job.

This role will reside in one of the following cities/states - Baltimore/DC/Philly

This position will require upto 70-80% travel, mon - fri travel most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs.

1. Job Purpose and Core Tasks

The Product Deployment Specialist I supports a positive customer experience by performing the primary field operation al duties of deploying audio-visual and network-based integrated OR systems (current and legacy) within a medical operating room environment. Responsibilities include constructing the digital infrastructure of an operating room: physical placement /installation/termination of equipmen t/ cabling, and configuration of s oftware. Exhibits professionalism at all times by following SOPs, SLAs, and work instructions. Supports a specified geographic region and/or other regions as assigned. Deploys product to bring an operating room to life.

• Works with a team of 2 + specialists to install operating room integration deliverables


• Demonstrates responsibility in: communicating effectively with internal and external customers;


• Achieving excellent customer satisfaction by meeting established deadlines SOPs and SLAs.


• Execute tasks as assigned by management in an organized and thoughtful manner. .


• Must be able to maintain productive working relationships and treat fellow employees with respect.

Technical Expertise

• Deployment Level: Introductory


• Attends technical update classes/training in the field, virtually or in a designated KARL STORZ site as scheduled.

Documentation and Paperwork Responsibility

• Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g. timesheets) on a weekly, monthly, and quarterly basis.


• Submits corporate documentation on time with rigor.


• Completes and submits daily project status reports and delivers/communicates status reports with project management on a daily basis or in a frequency agreed upon by the project team.


• Responsible for cost-effectively managing travel and equipment expenses.


• Responsible for maintaining up to date hospital credentialing portfolio. Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.

Additional Requirements

• Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.


• Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. May be required to work evening, early morning, or weekend shifts as needed to complete projects.

II. Minimum Knowledge, Education, and Skill Requirements

Required

Minimum years of relevant work experience: Minimum of 3-5 years of gerneral work experience, AV / IP cabling experience preferred (see below)

Minimum education, certifications and/or credentials: High School Diploma or GED or equivalent combination of education and relevant experience, m eets or exceeds Technical Goal Guidelines below.

Minimum hard skill requirements - Technical Goal Guidelines

• Basic experience in audio/video control systems or medical devices or computer systems


• Able to use hand tools and power meters


• Adequate computer skills with proficiency in Microsoft Office, including Word, and Excel


• Familiarity with mobile tools and application

Minimum soft skill requirements:

• Ability to communicate professionally and articulately with customers


• Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.


• Uses patience when listening to people.


• Accurately conveys information.


• Uses proper business etiquette for email and phone communication.


• Responds promptly with a high level of customer satisfaction


• Openly shares information for collaboration.


• Must be able to work cooperatively with others in a team-oriented environment


• Energetic with a desire to learn and develop new skills


• Works safely


• Continuous improvement mindset. Open to feedback


• Demonstrated ability to adhere to business processes

Preferred

Preferred years of relevant work experience:

• 1-2 years electro-mechanical installation or commercial audiovisual integration installation experience, or related experience.

Preferred hard skill requirements:

• Basic understanding of Cable Terminations: ability to perform Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices


• Basic understanding of Cable Media: ability to distinguish Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling


• Basic understanding of Cable Handling: ability to maintain proper cable pull techniques


• Rack and Field Termination: ability to maintain uniform cable dressing and secure system connections


• Able to mount AV equipment such as wall displays and speakers


• Basic experience in control systems, network-based devices, power amplifiers, video matrix switchers, video scalers, and digital video recorders


• Able to read and understand schematics

III. Essential Function

Has contact with:

• Inside and outside the company staff

Physical requirement/Demands:

• Position requires routine walking, bending, kneeling, squatting, sitting, standing, reaching, and twisting.


• Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds, lift/lower 36 to 49 pounds and lift/lower 50 to 100+ pounds.


• Must climb ladders and work above floor height. Must crouch, stoop, or squat to work inside or under equipment or move through low headroom spaces.


• Position requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms, and shoulders.


• Walking great lengths at a time and standing for extended periods.


• Able to work in tight spaces.


• Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.


• Work in and around hospital personnel, sensitive medical equipment, and patients..

IV. Core Requirements

Degree of accountability: Frequently supervised.

Degree of decision making: Diversified Tasks.

Financial/Budgetary: Little or no financial impact on revenues or cost.

Safety: This is a safety sensitive job.

Quality: Adhere to KSEA OR1 Quality Requirements

Supervision: Does not supervise others

Authority to Sign (not applicable for North America):

Travel: Good driving record Up to 80% travel during the year throughout the US, Canada and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.

Note for U.S. only: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

#LI-NM1

Vaccine requirements at KARL STORZ due to COVID-19

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*


• 3 weeks' vacation, 10 holidays plus paid sick time*


• 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution


• Section 125 Flexible Spending Accounts


• Life, STD, LTD & LTC Insurance


• Tuition reimbursement of up to $5,250 per year


• Fitness reimbursement up to $200 annually


• Employee referral program of up to $2,000 per hire


• And much more!

*Field sales, internships and part-time employees are not eligible except for where required by state law.

Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

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