Dispatch Specialist - 1st and 3rd Shifts at Jacobson Warehouse Company, Inc in Richmond, Virginia

Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

1st Shift, Sunday, Wednesday, and Thursday, 8:00am - 8:00pm. Rotating Shift

3rd Shift, Sunday, Wednesday, and Thursday, 8:00pm - 8:00am. Rotating Shift

As the Dispatch Specialist, you will be responsible for direct, effective and friendly communication with our drivers, and communicating issues both internally and externally. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Facilitate professional communication with our drivers over the phone and On-Board Computer System (OBCS)


• Perform essential AS-400 functions to maintain our computer systems


• Communicate issues with our internal and external customers


• Complete thorough documentation of all issues involving drivers and loads


• Perform regular, thorough fleet scans to proactively catch and correct issues


• Ensure a high level of on-time service is maintained

At a minimum, you'll need:

• Knowledge of the Federal Motor Carriers Safety Regulations (FMCSR) and U.S. and Canadian geography


• Familiarity with Microsoft Office and AS-400


• The ability to type 25 words per minute

• High school diploma or equivalent


• Transportation and call center/customer service experience


• Solid attention to detail and follow-up skills with the ability to identify and resolve problems


• The motivation to work well with minimal supervision or in a team environment


• Excellent interpersonal skills with a willingness to work collaboratively and get along with diverse personalities


• Solid organizational, project and time management skills with the ability to multitask and manage customer expectations

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.