Director, Operations Process Engineering at XPO Logistics Supply Chain Corporate Services in High Point, North Carolina

Posted in General Business 5 days ago.

Type: Full-Time





Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

As the Director, Operations Process Engineering, you will lead a team of process engineers and subject matter experts executing transformational change within our Americas and Asia Supply Chain organization. We'll count on your operations, continuous improvement and project management skills to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations and a bright future for yourself and GXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company inventive plan.

What you'll do on a typical day:


  • Partner with operations executives to define the transformation roadmap for the enterprise and business units

  • Own the development and indoctrination of the GXO Operating System covering best practices for warehouse processes, automation integration, systems data/reporting, employee engagement, operations management, etc.

  • Lead a team of subject matter experts that will lead and participate on enterprise/site level Kaizen projects to drive improvement/corrective action

  • Support solutions development during new business pursuits and actively participate in efforts to define the concept of operations post-contract award

  • Support detailed process definition and systems user acceptance testing, from test case definition through execution/defect resolution

  • Support new site go-live activities during launch and lead the effort to achieve targeted rates

  • Review, generate, document and implement processes that meet or exceed customer expectations and deliver the expected efficiencies for profitable operations.

  • Audit sites throughout the network for compliance to the best practice playbook and drive towards world class operations

  • Own the change agent program and ensure execution of training and development, mentorship and project execution across the enterprise

  • Work closely with the operations leaders to meet financial targets

What you need to succeed at GXO:

At a minimum, you'll need:


  • 7 years of operations experience

  • Bachelor's degree in Engineering, Supply Chain or related field, or equivalent work or military experience

  • Lean, Six Sigma and continuous process improvement experience with demonstrated results using DMAIC, PDCA or similar methodology

  • Strong track record of delivering results using advanced problem-solving techniques and statistical analysis skills.

  • Ability to analyze and make recommendations from complex data sets

  • Willingness to travel extensively when needed

It'd be great if you also have:

  • Master of Science in Engineering, Supply Chain or a related field

  • Bilingual English/Spanish

  • Experience in an AS9100 or ISO environment


  • Black Belt or Master Black Belt certification from a well-known industry provider

  • Ability to maintain a safe work environment by monitoring and enforcing safety procedures across all departments

  • Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

Be part of something big.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.





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