Senior SAP Solution Architect -OTC (Remote) at Johnson Controls, Inc in Glendale, Wisconsin

Posted in General Business 5 days ago.

Type: Full-Time

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

The Enterprise SAP COE Senior Solution Architect– OTC will report to Lead Solution Architect– OTC.  The successful candidate will be part of Solution Design, Implementation and Governance of Enterprise SAP template for the Order to Cash process area. The Enterprise SAP COE Senior Solution Architect- OTC will work with business counterparts in delivering solutions based on best practices, business processes & SAP expertise.  The SAP landscape under the scope of this position would be multiple SAP instances in JCI globally and primarily the S/4HANA instance.  With Solution Delivery responsibility, the Enterprise SAP COE Senior Solution Architect- OTC will play a role of SAP Expert and be responsible for the design, implementation and governance of the SAP landscape and strategic initiatives in OTC areas.

How you will do it

  • Design, implementation and maintenance of JCI Enterprise SAP Order to Cash template in SAP S/4HANA for deployments across the globe, according to business requirements and best practices.

  • Provides consultation to application owners, business partners and peer groups regarding long and short-range architecture solutions to meet business imperatives.

  • Develops solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision making processes.

  • Collaborate and engage with counterparts across COE pillars such as Tech Services, IT Operations, QA and Business Analytics to consistently deliver SAP application projects with a high level of quality and functionality that meets the business user’s requirements. 

  • Provide expertise in SAP areas of Sales Distribution, Logistics Execution, Customer Service, Warranty Management and integration with other third-party tools deployed in Johnson Controls to support the OTC business processes.

  • Work with the Enterprise ERP Application Architect team & support functionality assessments for solutions in scope of the overall SAP ERP platform.

What we look for


  • Bachelor’s Degree in Computer Science, Engineering, Business or related discipline. Master’s degree in related discipline preferred.

  • 8+ years of SAP implementation experience across multiple lifecycles of SAP ECC implementation, support for core OTC process and SAP Customer Service processes such as:

    • SAP S/4HANA Best Practices- Sales/ Services

    • Customer master and BP/Customer Hierarchies, Material master, Customer material Info records, Inclusions and Exclusions, Equipment master

    • Pre Sales process(Inquiry, Quotation)

    • Sales processes (Sale from stock, Make to Order and Engineer to Order, Purchase to order etc...).

    • Contracts and Service orders

    • Pricing

    • Logistics Execution

    • Goods Movements, Inbound Processes, Outbound Processes, Transfers

    • Picking, Packing, Shipping, Transportation

    • Billing and Customer payments

    • Warranty Management

    • Credit Management

    • SAP Service functionality

    • EDI Integrations

    • Handling Customer Disputes (Returns, Credits and debits)

    • Integration with PP, PM, QM, MM, WM, FI, VC, PS and other SAP/Non-SAP technologies in this space.

    • Reporting/Analytics know how

    • ABAP technical analysis and debugging is preferred.

    • Experience in strategic business initiatives in the SAP domain in

    • Engaging business customers

    • Managing customer expectations

    • Driving Cost benefit analysis based on estimation models

    • Developing Solution Deployment Roadmap

    • Experience in business process re-engineering or process improvement, involving broad-based information systems, utilizing tools and techniques to effect business change.

    • Ability to develop clear and detailed business requirements and design specifications that can be understood by other delivery team & business partners

    • Ability to translate business requirements into design options that are cost effective, efficient, re-usable that comply with defined architectural principles and standards and that enhance the business process.

    • Must possess a high degree of professional confidence and credibility, with the presence and communication skills to represent IT related concepts effectively with all levels of the business. 

    • Excellent analytical and problem solving, communication and presentation skills


  • 1+ years /or 1 project in SAP S/4 HANA implementation experience across lifecycle of SAP implementation in OTC is preferred.

  • S/4HANA Sales/ Sales Upskilling Certification is preferred.

  • Experience with SAFe Agile DevOps delivery framework will be preferred.

What else you’ll get

Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

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