MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to?improve efficiencies by optimizing?the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at www.mii.com .
The Modular Documentation and Training Specialist will create documentation, training, and support services for MiTek's Modular Building Solutions team. The Modular Documentation and Training Specialist is responsible for training and supporting MiTek's modular strategy and detailed plan for volumetric modular construction. This position is a remote position.
Job Responsibilities & Requirements
Essential Functions Statement(s)
Create best practices for documentation, training and support
Collaborate with peers to ensure documentation, training and support is aligned with other functional areas and is achieving MBS overall goals and objectives
Develop a standardized process for documenting all processes and procedures
Develop standardized method to distribute documentation to all stakeholders
Develop LMS platform to train internal team members and customers on all aspects of the modular business
Develop training content which will be delivered as self-paced asynchronous training
Develop technical training content that will be incorporated into Company's software offering
Manage the ongoing training of internal team members and customers
Update and maintain all training materials
Develop an internal help desk to support the modular business
Develop key reporting metrics to monitor performance
SKILLS & ABILITIES
Qualified Candidates Will Possess the Following:
4 year degree in education, adult learning or technical writing preferred
5+ years of experience building and leading documentation, training and support teams within the construction or manufacturing industries
Strong experience in developing systems and processes
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.