Professional-Technology Business Analysis- ServiceNow at AT&T in El Segundo, California

Posted in Other 8 days ago.

Type: Full-time





Job Description:

This role sits in the Transformation & Realization Organization. This particular director org is working to transform the company's application inventory into the ServiceNow APM module. With it, the company will be able to track, rationalize, and identify technical risks of the portfolio.

Overall Purpose: This career step requires intermediate level experience. Responsible for managing the requirements/user stories process by acting as a liaison/Product Owner Delegate between business stakeholders and the delivery teams to align business needs with a technical architecture and end-solution.

Key Roles and Responsibilities:
  • Elicits, analyzes and validates project requirements that result in new applications or enhancements to existing applications, systems and/or business process design.
  • Understands business issues and needs that translate into requirements to create the overall solution. Manage the end-to-end requirements process using tools to define the set of processes and approach for each project, as well as issue resolution.
  • Conduct peer reviews and assist clients in assessing the impact and opportunity of new technologies to enable new capabilities.
  • Support cost/benefit estimates and create VPMO requests when additional capacity or hardware is needed.
  • Prepare requirements packages, prepare user stories, participate in grooming sessions, manage requirements traceability changes, artifacts, as well as develop reference and resource materials.
  • Review final technical design/solutions and may coordinate User Acceptance Testing.
  • Participate across the project lifecycle team to ensure requirements have been met to stakeholder specifications. Must have expertise in requirements management (Agile and Waterfall), SDLC, business process, applications and systems, negotiation skills, and RFP development and technical evaluation.


Education: Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred. Experience: Typically requires 3-5 years of relevant experience. Knowledge of ServiceNow or MOTS is desired. Supervisory: No.
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