Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Nature of Contribution- Fully functioning technical professional. Develops new concepts, methods and techniques.
Knowledge - Subject matter expert within own discipline/ specialty area. Applies specialized knowledge of discipline/specialty area standards and processes to work. Integrates company experience and deep technical knowledge and has advanced understanding of select AT&T technologies, systems and/or procedures.
Analysis and Problem Solving - Solves non-routine problems based on analysis of multiple factors. Independently identifies key issues, patterns or deviations from norm. Works on problems requiring judgment and in-depth evaluation of multiple factors. Analyzes and interprets research to evaluate and recommend solutions.
Independence - Guided by team goals and operational objectives. Applies judgment to determine appropriate processes and technical area standards to use and provides technical direction to others in own work area.
Contribution to AT&T Technology - Key contributor on diverse projects of moderate scope. Recommends new procedures and processes to drive desired results.
Communication- Explains advanced technical information to less experienced team members. Provides specialized technical guidance to others in work area. Builds productive internal/external relationships and collaborates with others in own team or across teams.
Required Qualifications -
5-8 years experience
Knowledge of UNIX (Solaris, AIX, HPUX, Windows, Linux)
Understanding of Change Management Life Cycle Principles
System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc)
1st level vendor certifications
Desired Qualifications -
BS in Engineering, Computer Sciences or other technical field
Knowledge of call processing
Server & System Administration skills
Knowledge of Analysis Tools (Access 7, GeoProbe, GSTool, RCATS)
Hardware installation and repair skills
Knowledge of OSI network protocol design
Hardware/software skills necessary to support the telephony/voice infrastructure (Aspect, Avaya, Cisco, Nortel)
Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
Experience using and writing technical documentation
High level vendor certifications (i.e. CCNA)
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws