Account Manager-National Accounts Facilities at DH Pace Company, Inc. in Olathe, Kansas

Job Description:

DH Pace Company, Inc. aspires to hire an Account Manager for our National Accounts Facilities division! The Account Manager will provide leadership for employees and will be responsible for all of the activities within the department's realm of responsibilities. Prefer Bachelor's degree and a minimum of two (2) years of management experience or an equivalent combination of education and experience.

Job Responsibilities:

• Provide leadership to include quality performance monitoring, improving processes, and development of employees.


• Responsible for daily activities within the department’s realm of responsibilities - including basic inbound call handling, and dispatching of our divisions and subcontractors.


• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans


• Works with other managers in scheduling staff to cover business needs on all shifts.


• Discuss and establish work plan outline with staff; assign duties, responsibilities and scope of authority and provide technical advice/trouble-shooting.


• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service; evaluate workflow prior to distributing additional special projects


• Build and maintain relationships with our internal and external customers by ensuring follow up calls are made.


• Help maintain job files by gathering information to ensure projects are completed.


• Proactively communicate new ideas and wins to the Operations


• Provides coaching, call support, and balanced feedback to associates in a timely manner.


• Other duties may be assigned.


• Hire, train, develop, review, evaluate and measure employee performance against company goals and standards.

Job Requirements:

• Bachelor’s degree (preferred) and a minimum of two (2) years of Management experience required. Equivalent combination of education and experience considered.


• Proficiency in MS Office Suites.


• Excellent time management skills, ability to multi-task, and prioritize work.


• Represent the Company in a professional manner with great customer service and verbal communication skills

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. The company is privately held and family operated for over 90 years, with company-wide sales in 2020 over $700M. 

Our comprehensive benefits package includes:

• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations