Cornman Farms Wedding Concierge at Corn Man, LLC in Dexter, Michigan

Job Description:

Cornman Farms in Dexter Michigan is hiring a "Wedding Concierge"!

About Zingerman's Cornman Farms
Zingerman's Cornman Farms is a multi-award winning and nationally renowned wedding venue and culinary destination. Cornman Farms hosts effortlessly elegant events tailored to each and every guest. Our unparalleled service, bespoke experiences, and meticulous attention to the smallest details create unforgettable moments for life's most important occasions. We make the farm feel like home--a place that adds foundation to memories and provides a cornerstone to come back to.

Purpose
The Wedding Concierge's primary function is to make sure the wedding party is completely taken care of. There is no task too small for the concierge to pamper to our wedding couple - whether that is serving mimosas, going to the store or steaming dresses. The concierge dotes on the wedding party from the moment they step on the property until they walk down the aisle.

Hours: Part-time, Seasonal, 8-40 hours/week. Our busy season is May-November. After November, hours may be reduced.

Pay Rate: $14/hour
Concierges are eligible to participate in the Cornman Farms hourly tip pool along with porters, producers, grounds and administrative assistants.

Shifts will typically be Fridays, Saturdays and Sundays 9:00 a.m. to 5:00 p.m., though other days/hours might be needed at times.

Reports to: Managing Partner (also reports to any manager while on shift)

Performance Expectations:
Essential Functions:

Deliver the Zingerman's experience to all guests, including consistently going the extra mile and following the 5 Steps to Handling a Customer Complaint
Act as hostess for bridal party on event days, welcoming upon arrival, gathering amenities as needed, assisting with loading/unloading personal items
Prepare and bake welcome treats like cookies or other baked items
Set up, serve and clean up after bridal party snacks, lunch and "getting ready" beverages like mimosas
Refresh beverage station - brewing coffee, restocking coffee drink supplies, emptying trash
Refresh bathrooms - emptying trash, restocking supplies
Clean front rooms and lounge throughout shift as needed
Greet walk-in guests for tours and event information and provides tours as needed
Answer the Cornman Farms telephone line and assist guests as needed
Make errand runs off-site as needed
Complete training within time frame and attend meetings as required
Assist with creating and implementing systems and processes
Identify and implement process improvements to increase efficiency and accuracy

Other Functions:

Answer the Cornman Farms telephone line and initially respond to general questions and wedding and corporate event inquiries
Direct calls to the proper people and/or communicate messages
Handle administrative tasks associated with event booking, including tours, customer communications, estimate creation, contract development, online invoicing, and deposit collection
Assemble sales packets and informational materials for tours
Document customer feedback
Assist with events coordination and setup/breakdown as needed
Serve as a host/server during special functions (Farm Dinners, scheduled tours, etc)
Back up the Event Production team
Provide support as needed by Managing Partners, Managers or Producers

Success Patterns:

Must love weddings
Experience in a service role preferred
Excellent customer services skills
Strong computer/technology skills
Strong verbal communication skills
Able to work well with little supervision
Must have reliable transportation to/from work and to make errands
Excited about systems and continuous improvement
Ability to work alone or as part of a team
Must be 18 or older

Physical Demands

Able to ascend/descend between main, upstairs and basement level
Able to load/unload and transport up to 25lbs

Desired Personal Characteristics:

Passion for weddings!
Passion for giving great service!
Able and willing to do whatever it takes to make every wedding the best day for the wedding party!
Patience and emotional resiliency - able to go with the flow
High integrity and honesty
Able to make decisions in the moment
Enjoys being around people and speaking with people
Attention to detail
High energy, charisma and outgoing personality
Strong service orientation
Well organized, strong follow-through with all tasks
Timely and accurate
Ability to work alone or as part of a team
Clear, neat, legible handwriting

***Everyone at Cornman Farms is a Process Engineer in addition to their primary role! Process engineering involves translating the needs of the guest into tasks and then the tasks into SOPs (Standard Operating Procedures), then executing the SOPs focusing on the value added steps the guest needs and wants to reduce the 8 forms of waste. Each use of a task and SOP focuses on continuous improvement to make these steps better for the guests, employees and the business.