Customer Service Disabled Veterans Outreach Specialist - 20045587 at STATE OF OHIO in Toledo, Ohio

Job Description:

MISSION STATEMENT: 

Our mission is to improve the well-being of Ohio’s workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio’s most vulnerable citizens. 

This position is held within the Office of Workforce Development. Learn more about the office by visiting Job and Family Services – Office of Workforce Development website.

NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA/AFSCME applicant is not selected for this position.

Major Duties and Responsibilities:
Under general supervision, provides individualized career services to veterans with a Significant Barrier to Employment (SBE) as defined by the Department of Labor (DOL) (e.g., assessment; development of Individual Employment Plan; vocational guidance; coordinated supportive services; job development contacts; case management; referral to jobs and training); operates personal computer to enter, update and retrieve data (e.g., applicant registration and referrals to jobs; placements; reports); assists veterans in use of computer terminals at OhioMeansJobs (OMJ) Center or outstation location; provides and facilitates full range of employment and training services to veterans and eligible persons with the primary focus of meeting the needs of those who are unable to obtain employment through core services provided in an OMJ or other outstation location; conducts and/or assists in facilitation and/or provides logistical support for veterans job search workshops; responds to inquiries and complaints from veterans and government officials; develops jobs and job training opportunities for eligible veterans through contacts with employers (e.g., small/medium size private sector employer) or OMJ as required by Title 38 and Public Law 107-288 Jobs for Veterans Act; promotes and develops apprenticeship and other on-job training positions; carries out other duties to promote development of entry-level and career job opportunities for veterans with an SBE as defined by DOL; conducts outreach activities for the purpose of locating eligible veterans who could benefit from intensive services of various programs at different locations (e.g., Vocational Rehabilitation and Employment; Homeless Veterans Reintegration Project (HVRP); VA hospitals and Veteran Centers; Civic and Service Organizations; Ohio Bureau of Vocational Rehabilitation (OBVR)).
 
Provides appropriate assistance to local OMJ Employment and Training Centers: assists in surveying customers (e.g., employers; job seekers; OMJ partners; community agencies) verbally and in writing to determine customer satisfaction with disabled veterans services.
 
Attends National Veterans Training Institute and other additional training (e.g., veterans training conference) as required; attends meetings and conferences and training; loads and transports equipment and informational materials; travels to and conducts on-site visits at various locations (e.g., support office; employers; County Department of Job and Family Services; veteran organizations; job fairs).
 
Performs other related duties as assigned (e.g., participates in staff meetings; operates personal computer to produce correspondence, reports and other document; maintains logs, records and files).

The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications.

NOTE: Preference shall be given first to qualified service connected disabled veterans & if no such person is available then to any qualified veteran per Title 38, United States Code, Section 4103a. Copies of DD214 and/or proof of disabled veteran status must be attached to claim veteran preferance.

The ideal candidate, at minimum, must have the following:

• Received formal education in arithmetic that includes fractions, decimals and percentages and in reading, writing and speaking common English vocabulary 


• At least 3 months experience in interviewing, public relations, office practices and procedures;


• At least 6 months experience in operation of personal computer; 


• Must provide own transportation 

OR 
The equivalent of Minimum Class Qualifications for Employment noted above.

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